Purchasing a car was simple and they promised the world with their service department. Let's get to this service department and my not great experience. My 1-year-old car has been in the shop for nearly a week with possibly a transmission issue according to the message that came on my screen. It has not even been looked at yet, just sitting at the service department and no kind of loaner, a rental has been available to me (yes, I have asked multiple times). Also, if you don't reach out to them you will not get an update on your vehicle. It is very inconvenient and embarrassing to call around and look for a ride. Yes, my car is still under warranty, and I even purchased an extended warranty. Again, great car purchasing experience, BUT THE SERVICE DEPARTMENT SUCKS!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
