Justin said the repairs were delayed a little, but once the facility explained things, it made the experience better for him. The people are really forthcoming with their information and explained things very well.
Shawn said he was a little frustrated that they took three days to get his vehicle back to him, until he realized how much work they had to do. They were supposed to start working on his vehicle in the morning when he dropped it off, but they started working on it that night. He said he does not know why they started later than they said they would, but they did such a nice job he will bring his vehicle back to them on Thursday to have them do additional work.
Antoinette said they could not figure out what the problems were. They told her that her vehicle is okay, but when she drives it, it makes the same noise. She would not recommend this business for service for the reasons mentioned.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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