I am sure the poor quality of Tunex of Orem services is known to locals, so I am writing this for those who are new to Orem. I know this now because once my coworkers knew that I took my car for repair here, they warned me to immediately tow the car to another auto service!
Here is the story: “Tunex of Orem” admitted our 2015 Nissan Altima in the morning of 28th of September for repair. I told them at the beginning what the issue is with the car (a loose wire pin to BCM). The estimated diagnosis time was mentioned to be 3 hours or less. It took them 5 DAYS to finally come back and repeat the issue that I told them myself at the beginning(!) Charged a hefty $368.60 of diagnosis fee and quoted $3,254.10 for the cost of repair.
At that point, and now knowing from my coworkers about these folks, I towed the car to the Nissan Dealership. Nissan fixed the car quickly for guess how much? Only $466.01 altogether, including the diagnosis fee. Quantifiably, the Parts/supplies was off by ~5000%, the estimated labor was off by 500%, and the total cost was off by ~700%.
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Here is the story: “Tunex of Orem” admitted our 2015 Nissan Altima in the morning of 28th of September for repair. I told them at the beginning what the issue is with the car (a loose wire pin to BCM). The estimated diagnosis time was mentioned to be 3 hours or less. It took them 5 DAYS to finally come back and repeat the issue that I told them myself at the beginning(!) Charged a hefty $368.60 of diagnosis fee and quoted $3,254.10 for the cost of repair.
At that point, and now knowing from my coworkers about these folks, I towed the car to the Nissan Dealership. Nissan fixed the car quickly for guess how much? Only $466.01 altogether, including the diagnosis fee. Quantifiably, the Parts/supplies was off by ~5000%, the estimated labor was off by 500%, and the total cost was off by ~700%.
RUN AWAY FROM THIS PLACE!