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Tulsa Hyundai 141

Oil Change 120

Care 88

Sonata 46

Problem 45

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Harlin H.

Jenks, OK

08/16/2022

Catégorie : Service

Engine Repair

Warning do not go to this dealership for service or sales! You will be very sorry you did. I bought a 2014 Sonata from Tulsa Hyundai in 2017. I had repeated service issues with the car. You can call and try to schedule an appointment with a service advisor. I would call and ask the operator for a service advisor to be transferred and no one would answer the phone. I would leave a voice mail and no one would return a phone call. After repeated attempts, I had to drive to the dealership to schedule an appointment for my car. This happened 4 times for 4 different reasons. The latest and last issue I had with this dealership was in February of this year, the rods in my engine failed. The engine was under a lifetime warranty for this issue. After waiting another 3 weeks again with no one in service answering a phone or returning a voicemail. I again drove down to the dealership and was told the warranty claim was rejected by Hyundai Motor Company. I was told by Tulsa Hyundai there was nothing they could do to help. I had my car towed home. I went to arbitration with Hyundai and won my case the arbiter ruled in my favor on June 6th. Once again I had to drive to the dealership because nobody answer the phone in the service department or returns a phone call. I had the car towed back to the dealership and waited for Tulsa Hyundai to replace the engine. When I had the engine inspected by different service center these are items were found not complete or finished. Loose bolts found exhaust manifold, turbo clamps not tight, purge valve not plugged in, O2 sensors not plugged in, coolant leaking from heater cooling house to turbo, clamps not tight, bolts loose from turbo bracket to block, missing bolts on block to transmission where guide pins are…..Oil dumped into exhaust 3-4 quarts, had to take on multiple drives to burn oil out of catalytic converter, and mufflers, also monitored checks as we let engine idle for extended times. Missing bolts on block 2 transmission where guide pins are, loose belts, exhaust manifold 6 of 8 nuts loose, belts from turbo bracket were loose int block, turbo clamps not tight, purge valve not plugged in, cooling hose clamps to turbo not tight and leaking. O2 sensor not plugged in. LEAKS: coolant leaking from heater hose, cooling hoses to turbo. Once the engine was replaced the hood on my car was scratched. the damage to the hood was a 1000.00 repair bill. I had texted the dealership and was told they would check their camera to see if they could see scratches. the response from the dealership we do not see any scratches. This is the last I have heard from them. Trust me, save yourself time money, and frustration. The personnel at the dealership could care less if you are happy, satisfied, or not. On each visit, there always were unhappy customers. Buyer beware!

Tulsa Hyundai

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