People had warned me to stay away from this dealership because they said the representatives were too pushy, but I figured that was just on the sales side of things. It turns out the service department is equally obnoxious. I took my car here on several occasions over the past year or so because it's the closest dealership to where I live. Then I was away traveling for a bit, and I received an alarming sounding voicemail alerting me to "vital information that could affect my vehicle's warranty as a potential safety concern" and that it was "imperative that I call back as soon as possible." So I dropped everything and called immediately, expecting to hear about some sort of manufacturer recall or an urgent repair that needed to be performed. It was neither of those things. Instead, the cause for alarm was that I happened to be a few weeks behind in scheduling a routine service appointment! How ridiculous. And the threats of impacts to my warranty for my 14 year old vehicle whose warranty expired long ago? The customer service representative couldn't give me a straight answer on what she had meant. I suspect she was just reading the same script for everyone she called. I don't appreciate them scaring and threatening customers as a way to retain business, so I decided to go to a different Toyota dealer instead, and I asked them to remove me from their list. That was more than 8 months ago, and they still won't leave me alone! After I posted a negative review on Google, they responded and told me to call the customer relations manager, which I did. I've also called the service department, emailed, and texted them more times than I can remember, and I even filed a complaint with the BBB, but still their harassing calls and emails continue. Just within the past few weeks, they left me three more robocall voicemails and sent me another text. Their latest tactic is to claim that they received a notification from my vehicle that it requires service. I have a 2011 car that doesn't have any sort of technology that can communicate with the dealer, so they're straight up lying. Worst customer service ever! Remove me from your damn list already!!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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