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SureCritic / Concessionnaire de voitures neuves / Towne Mazda
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Towne Mazda

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(2 808 Avis)
90
Écrire un avis

Détails du score

5 stars
90%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
5
Total des ReScores™
4,4
Moyenne de ReScore™
90
Score NPS ®

Détails de l'entreprise

Catégories
Concessionnaire de voitures neuves, Concessionnaire automobile, Réparation automobile
Contact
(716) 662-6530
Visiter le site web
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 9:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 9:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
3531 Southwestern Boulevard Orchard Park, NY 14127
Obtenir des directions
Towne Mazda's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(2 808 Avis)
Écrire un avis
Avis récents
AV
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Anthony V.
Buffalo, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/01/2025
0
Rude
Went to Mazda dealership to look a cars when an individual was driving right at me while I was staying to the right. This individual named Kevin Whalen that works there started waving his hands all over the place and yelling, I asked Mr. Whalen what the problem was and he stated I wasn't moving. Wait a minute I'm on the right side of the road why was I to move , so I asked why should I have moved. Mr. Whalen stated "just get the fuck out of here". I was so taken back by what he had said, I was there to possibly make a purchase and this how I was treated.
MB
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Mike B.
Allegany, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/09/2025
10
Purchased New CX-5
It was a great experience today at Towne Mazda, very professional team!
Thank you.
Ian W. de Towne Mazda a répondu le 01/14/2025 09:34 AM

We're delighted you had a great experience with our professional team! Your kind words are what fuel our turbocharged customer service.

DB
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Dan B.
Lancaster, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2025
10
Buy from Chuck
I've now bought two great Mazdas from Chuck at Towne Mazda in the last ten years, because he's a good, straightforward dude and not a slimy sack of shit like most in this industry.

Go Bills.
Ian W. de Towne Mazda a répondu le 01/12/2025 09:35 AM

It's great to hear you found a good guy in Chuck! Here's to many more happy miles in your Mazdas and hopefully a winning season for the Bills too!

WB
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Will B.
Sewickley, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/02/2025
1
Waste of time
Wasted days of search time calling and texting a salesperson Teresa on a used 2024 Mazda that she “checked on” and said was available. She was never able to talk to a manager about the price and was never able to get a sales sheet worked up to show me numbers out the door and after several days of asking I finally gave up and called the dealer directly for her manager.

The manager was apologetic and said the car was lost/missing/suspected stolen and then found. But it was also already sold at this point and pending delivery. While he was polite - I found the story kind of hard to believe. And if true, why didn’t Teresa relay any of this info to me while supposedly working up sales sheets? He ended the call saying if he found any cars that fit my bill he would let me know.

I called back later that day and the next day and tried to talk with him again about a new 2025 Mazda I found on their website and my calls were never answered or messages never returned.

Here we are 2 weeks later after the last communication attempt and the used 2024 that was “sold” is still on their website! Either this is a bait and switch car or there is a lot of lying happening at this dealership. I’m so glad I avoided dealing with them. And and as a perk: I ended up finding the same year/make/model car in the same trim and color and options AND with less mileage FOR LESS money elsewhere!
AZ
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AREF Z.
Buffalo, NY
Mazda CX-5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2024
client vérifiéVérifié Client
10
Awesome experience at Towne Mazda
From the moment I walked into the dealership I was greeted by Teresa S. who made the buying experience so easy!
Ian W. de Towne Mazda a répondu le 12/07/2024 09:35 AM

We're glad to hear your experience was smooth sailing thanks to Teresa! Here's to many enjoyable drives ahead!

Client vérifié
Lake View, NY
Mazda CX-50
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2024
client vérifiéVérifié Client
10
Happy with my purchase
Teresa was helpful and knowledgeable about the car I bought. Tyler, the finance guy was also very helpful and answered all of my questions
Ian W. de Towne Mazda a répondu le 12/05/2024 09:36 AM

We're glad to hear Teresa and Tyler made your car buying experience a breeze! It's always nice when knowledgeable folks are around to help navigate the process.

CZ
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CAROL Z.
Angola, NY
Mazda CX-5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2024
client vérifiéVérifié Client
10
Awesome customer service
I was a little early for my appointment. But they still took me in with no problem. Customer service was awesome. Kept me in touch about my vehicle throughout the time it was being serviced
Ian W. de Towne Mazda a répondu le 12/04/2024 09:34 AM

We appreciate your early arrival and are glad our team kept you in the loop! Who knew service could come with such a great chat?

JL
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JAMES L.
Horseheads, NY
Mazda MX-5 Miata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2024
client vérifiéVérifié Client
10
MX - 5
I drove 2 plus hours to the dealership because they had a good selection of MX-5's to choose from. I was able to test drive multiple cars and and take my time. At the end of the day they were able to help me process a deal and get on the road home just before they closed.
Ian W. de Towne Mazda a répondu le 12/03/2024 09:32 AM

We're glad our selection of MX-5's was worth the drive! It sounds like a successful road trip—just remember to enjoy your new ride, not just test drive it!

DG
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DAVID G.
Hamburg, NY
Mazda CX-3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/27/2024
client vérifiéVérifié Client
10
Go to Gary!
Gary did an excellent job with the whole car buying process and I very much trusted his advice on which brand to purchase. Excellent job!
Ian W. de Towne Mazda a répondu le 12/02/2024 09:32 AM

We appreciate your trust in our team and are glad Gary made your car buying experience a breeze. Happy driving with your new ride!

DW
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DAVID W.
Hamburg, NY
Mazda CX-5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2024
client vérifiéVérifié Client
10
CX5
Great
Ian W. de Towne Mazda a répondu le 12/01/2024 09:32 AM

We appreciate your concise feedback! It's fantastic to hear that you had a great experience with us.

Client vérifié
Buffalo, NY
Mazda CX-5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2024
client vérifiéVérifié Client
10
Excellent , very professional
Took my Mazda CX-5 for service at Towne Mazda. Jim , the service tech did a quick , effective and professional job. Enjoyed the short video Towne sends you showing the tech’s work and inspection of your vehicle. I recommend Towne Mazda for service and sales.
Ian W. de Towne Mazda a répondu le 12/01/2024 09:32 AM

We're glad to hear Jim made your service experience a breeze! Who knew a tech could double as a movie star with that inspection video?

Client vérifié
Buffalo, NY
Mazda CX-5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2024
client vérifiéVérifié Client
10
Efficient, respectful service
I was greeted and my car issues were noted. Video provided by technician. Estimate was provided as well as estimate of time to complete job. I was offered a shuttle. After service was completed i was able to ask further questions. The waiting area was clean and had a good bathroom and WiFi.
Ian W. de Towne Mazda a répondu le 11/30/2024 09:32 AM

We're glad the service met your needs and that our WiFi kept you entertained while you waited. We aim to keep both cars and customers happy!

Client vérifié
Orchard Park, NY
Mazda CX-9
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2024
client vérifiéVérifié Client
10
CPO `22 Mazda CX-9 Touring purchase
Our used car buying experience at Towne was fantastic. Both our sales associate Kyle and the sales manager Tyler worked tirelessly to configure a deal we could both live with, despite it interfering with their scheduled days off. Even after we agreed on an "as-is" deal, they still put the vehicle through their body/detail shop to correct the cosmetic blems we noticed and delivered the car to us in near flawless condition. They were aware this was our son's first car and paid special attention to that, collecting a separate check from him and ensuring a photo of him getting the keys handed over to him. Overall a great expeience that is sure to bring us back.
Ian W. de Towne Mazda a répondu le 11/27/2024 09:34 AM

We appreciate your glowing feedback! It sounds like Kyle and Tyler rolled out the red carpet for your son's first ride—now that's how you make memories!

Client vérifié
Lancaster, NY
Mazda CX-5
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/21/2024
client vérifiéVérifié Client
9
Fast and precise
Good customer service, fast and complete.

I found it a bit disconcerting that they tried to sell me an air filter on a vehicle with only 4,300 miles on it though.

However, I am sure they are mandated by the dealership to do that.
Ian W. de Towne Mazda a répondu le 11/26/2024 09:34 AM

We appreciate your feedback on our customer service! Sometimes our team can be a bit overzealous with the air filter pitch—it's like an enthusiastic puppy wanting to play.

DW
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DAVID W.
Lancaster, NY
Mazda CX-5
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2024
client vérifiéVérifié Client
10
Mazda CX-5
The whole purchasing process was beyond great!
Ian W. de Towne Mazda a répondu le 11/25/2024 09:34 AM

We're glad to hear that the purchasing process exceeded your expectations! It seems like we've hit the sweet spot of car buying.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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