The repairs were done well and took the amount of time I expected. They lacked in keeping me in the loop though, and didn't send one text update or make one call to provide status.
They also didn't explain how the car rental was going to work or how much it was going to cost.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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They also didn't explain how the car rental was going to work or how much it was going to cost.