business image

TireTutor Demo Account

Score moyen
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
4,1
(11 Avis)
36
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
2
Total des ReScores
5,0
Moyenne de ReScore
36
Score NPS ®

Détails de l'entreprise

À propos

We believe you should be able to buy tires the same way you reserve flights, book hotels and shop for cars online. That's why we've built the first e-commerce marketplace for tires, bridging the gap between online shoppers and local tire shops. We believe you should be able to buy tires the same way you reserve flights, book hotels and shop for cars online. That's why we've built the first e-commerce marketplace for tires, bridging the gap between online shoppers and local tire shops.

Catégories
Pneus, Vente et réparation de pneus
Contact

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
TireTutor Demo Account's Avis
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
4,1
(11 Avis)

MC
gravatar
Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2024
10
Awesome team
These guys are great, great support as well.
Mark C. de TireTutor Demo Account a répondu le 12/04/2024 10:46 AM

We appreciate your fantastic feedback! It's awesome to hear that our support has been hitting the mark. We think of ourselves as the pit crew for your tires—always ready to help you get back on track! If you need anything else, don’t hesitate to reach out. Drive safe out there!

Employés avec lesquels vous avez travaillé

MC
gravatar
Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2024
10
Great experience
I was my first time here, and I was impressed. Great customer service, and a competitive price. I will definitely come back.
Mark C. de TireTutor Demo Account a répondu le 03/03/2024 09:32 AM

We're thrilled to hear that we made a great first impression! Providing top-notch customer service and competitive pricing are our priorities, and we're delighted that you experienced exactly that. We can't wait to welcome you back for another positive experience!

Employés avec lesquels vous avez travaillé

TH
gravatar
Tarik H.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2024
client vérifiéVérifié Client
10
Great job
Excellent work
Mark C. de TireTutor Demo Account a répondu le 03/02/2024 09:33 AM

Thank you for the awesome rating, Tarik! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, just let us know. Cheers!

Employés avec lesquels vous avez travaillé

DN
gravatar
Doug N.
Caldwell, ID
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2023
10
Really listened to me
They really cared about making it right for me. I had a bad experience but Jimmy reached out and made ti right. I felt very listened to the second time around. Thank you!

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/02/2023
0
Better training.
The service advisor had no idea what he was talking about. Couldn’t give me a straight answer on the diagnosis and what was wrong with the vehicle. And tried charging me extra diag time at point of check out. ( you call the customer first for approval ) Do not waste your time going here.
Mark C. de TireTutor Demo Account a répondu le 10/03/2023 12:33 PM

We apologize for the experience you had with our service advisor. We do not condone any attempts to charge you extra for a diagnosis without your approval. Your feedback is important to us and will be used to ensure we are providing the best customer service possible.

Employés avec lesquels vous avez travaillé

KS
gravatar
Karen S.
Decatur, GA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2023
8
Resolved my concerns
They made it right. I would go back again

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/02/2023
0
Awful
Avoid this place at all cost. Only go here if you want to replace your tires after a day of having them installed. Super rude people. I will NEVER go here again! ??
Mark C. de TireTutor Demo Account a répondu le 10/17/2023 08:08 AM

We are so sorry to hear about your experience and regret that we were unable to provide the satisfactory service you expected. We are committed to providing the best possible customer experience and hope that you will give us another chance so that we can make it right.


RM
gravatar
Rebecca M.
Seattle, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2023
10
Fantastic Service
Amazing service! They were friendly, very knowledgeable, and got the work done in a timely manner. I highly recommend going to them!
Mark C. de TireTutor Demo Account a répondu le 10/03/2023 12:34 PM

Thank you so much for the amazing review, Rebecca! We are delighted to hear that you had such a positive experience with our service. We always strive to provide the best quality work and great customer service. We truly appreciate you taking the time to leave us such a positive review!

Employés avec lesquels vous avez travaillé

FB
gravatar
Felicia B.
Caldwell, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2023
10
Jimmy was great!
Went here for tires and got some new shoes on my ride and jimmy was great! I felt like he really cared!
Employés avec lesquels vous avez travaillé

MN
gravatar
Michael N.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2023
client vérifiéVérifié Client
10
Exceptional Service with TireTutor!
Great team, excellent service. I would definitely recommend them to all of my friends and family. They make you feel like you are family. Jimmy and his team are top-notch!
Employés avec lesquels vous avez travaillé

MC
gravatar
Mark C.
Worchester, MA
Yugo GV
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/02/2023
client vérifiéVérifié Client
5
Good enough, kinda meh.
They eventually took care of me, but I wasn't sure that they really heard me, and seemed like everyone was busy. But overall an OK experience i guess.

MN
gravatar
Michael N.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/02/2023
0
Roman is not very professional!
Love my tires but Roman was rude and did not listen to my concerns. I hope his boss, Michael, does a better job of training him!

MN
gravatar
Michael N.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/02/2023
client vérifiéVérifié Client
0
Poor Service
The tires are terrible, and the service was awful. John said he would have the best tire options available, but all I got were the worst. I'm hoping my tires will last 30,000 or more miles.

MC
gravatar
Mark C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2023
10
Awesome experience
The whole team really went out of their way to make the TireTutor experience easy, informative, and beneficial for our shop. A pleasure working with Jimmy and Jason and the team.

12 sur 12 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.