I went there and got 4 new tires when I originally made my appointment they made it seem like the alignment was included but when I went in to drop my car off and asked about it again the guy said oh that’s 99 dollars extra I said okay fine whatever I needed it done when I went to pick my car up I went straight home (5min from the shop) it seemed fine next day I have my son in the car on our way to my moms I noticed a terrible shaking and thumping sound coming from the front left I pulled over to check the tire and I can move the all but 2 lug nuts with my fingers had my husband come to tighten them he was able to tighten ALL the lug nuts on ALL tires when i went back into the shop the manager tried to tell me that kids in the neighborhood like to mess with tires and maybe the guys who did my brakes messed up (I had my brakes done at a different shop before I got my tires) he just kept giving all these bogus scenarios and took zero responsibility he said the best he could do is refund me for the alignment that’s supposed to be included (which is off because they didn’t have the tires on tight) and an oil change lmao like i would trust them to touch my car again he also told my husband but not me that they supposedly have cameras and are going to investigate which I doubt because he would have told me that when I was there I’ve called corporate waiting on a call from the district manager I would never use this place again I have video evidence of everything for spending 1200 dollars I’d expect them to know how to tighten lug nuts now I have to take my car into a different shop to see if my rim is bent or anything else is messed up because they can’t do their job nor own up to their mistakes
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