Paying attention and listen carefully what's the customer wants to do as far as a spare tire or any tools that requires proper place to return the tools needed it's one way of helping a disabled customer for his limitation what they can do one way. Doing an extra mile helping they see that customer needs assistance simply was bypass and ignore and did not relay the message that leads to service failure my last very concerning an alarming I did not receive my original car key what I did receive a receipt a car lock for my wheels and my debit card I never seen my original key I went straight to the company service shuttle where I'm at the driver so I can return my rental car by the time I get back cleaning my car I've been told that the key was given to me so I went straight to the car rental company they help me search the key and unsuccessful I check my car so with the van company shuttle it was very unfortunate a su
Unsuccessful search the same staff that help me over the phone what's promise to not to worry the spare tire will be placed back on Trunk so keeping my trust and able to be comfortable that she will take care of thatmy height in the expectation because I love this place I'll be coming here when there's a problem totally wiped out trust Foundation that was built up over the years I'd be coming here because for me sometimes up little things that can be done accordingly I believe that was ignored because the will of not doing it that was already be set her mind because no big deal possible customer will not check if the requested service was done accordingly and found
Very alarming and I thing that I cannot take the original key.wasnt Return to me at all I would like to know if she's telling me the truth. She handed me the original key if you guys have something to support her statement based on your security camera if there's available installed help me track that key if the camera captured it all then my big apology I will be released before I left during closing time I gave the staff a Kudos a compliment that's what the an awesome team they have the service is great now this was before the fact I found that Mikey is missing because I came back from returning the car rental so I came back to Tire Plus to pick up my car that's the time I found out

Non recommandé

Robert H.

West Fargo, ND

07/16/2018

CAR Repair

When u take a car In for overheating and they sell you services like radiator flush when the electric fan is not working and the car still overheats that is wrong.They over charge for parts and service and do not always correct things

Non recommandé

Troy J.

Grenora, ND

03/03/2018

Over priced

I wouldn’t go back. Charged me for balancing 4 tires when only 2 needed it. The other two were balanced when they were put on 100 miles ago. Charged way to much and couldn’t explain what it was for.

Non recommandé

Jason C.

Karlsruhe, ND

08/02/2017

Poor customer service

DO NOT Get tires plus to change brakes on your vehicle or do any service work on your vehicles, my brakes fell of 400 miles after they worked on it, and my truck leaked oil and antifreeze after I got back from them working on it. You might be okay with getting tires from them, but they don't stand behind their work.

Non recommandé

J D.

Palmer, AK

07/26/2017

Rip off on parts

More than doubled the price of parts. Had the left ball joint done for 309. $. Their estimates were 644.94$ NO THANKS. Went elsewhere

Non recommandé

ALAN / KRISTY F.

Minot, ND

Ford F-250 Super Duty

06/30/2017

Vérifié Client

Horrible service and bad management of time.

I called in and asked if you had time to change fuel filters, tire rotation, oil change.
Trk has new style fuel filter only available at ford. They told me to have Trk their by 1pm. Told them the filter was only available at ford. They order the wrong one. Also told them that the cost of filter was $86.00 at ford. Actually on phone while their. After setting their from 12:30 pm to 5 pm and only getting fuel filter and tires rotated. Witch should only take 1.5 hrs max at the longest to have done. I told them to skip the oil change. Said they have nothing to do with oil department. But yet they line up the work for them. After canceling the oil do to being their 4.5 hrs already they brought me my bill. They charged me .8 hrs to change fuel filter witch is fair. But then they tried bending me over by charging me 100% mark up on filter. I lost it when I seen this. I have in the past brought all my vehicles their for service. Have had some minor and major issues with the service. I stopped going their about a year ago. Figured I would give them another try and haveing good service. Well I was wrong and unfortunately I won't be back their anytime soon.

Non recommandé

VIVIAN K.

Minot, ND

Hyundai Azera

06/26/2017

Vérifié Client

Vivian

Wonderful!

Recommandé

Lynn S.

Minot, ND

Pontiac Grand Prix

06/23/2017

Vérifié Client

Catégorie : Service

Spoke with Sue. She said this business was able to get her in right away.

Recommandé

LUKE N.

Minot, ND

Ford Pickup

06/14/2017

Vérifié Client

Great service

Great job, fast service

Recommandé

TERRY, KENNETH, JULIE J.

Surrey, ND

Chevrolet Impala

06/14/2017

Vérifié Client

Poor communication

I set the appointment up the week before. Appointment was at 1:00. The tires were not even on site. Did not get there until around 3:30. The person knew the tires had to be ordered. She told me so. Smart thing would be to order and then set appointment up for the day after they get there. Once the tires were there -the service was very fast. Tires were on in 20 minutes. Not happy with either women.

Non recommandé

Jarid L. de Tires Plus of Minot a répondu le 06/16/2017 01:26 PM

Hello this is Kevin from Tires Plus. I would like to let you know that the tires you ordered through us were on order as of 7:35 June 9th your work order was created at 7:17 June 9th. All of our deliveries are usually here by 1130 am the next day. We were unaware that the delivery company had added a new driver to this route on Monday June 12th. The driver had gotten lost causing the delay in our tires being delivered. I apologize for the delay. We are looking for a back up to help rectify this from happening in the future. Thank you for your business and we look forward to your next visit at Tires Plus.

Kevin Weber Store Manager

Jodi S.

Minot, ND

Honda Pilot

06/14/2017

Vérifié Client

Catégorie : Service

Jodi said the business is good, and she does not have any complaints.

Recommandé

Jon L.

Minot, ND

Cadillac Escalade

06/14/2017

Vérifié Client

Catégorie : Service

Jon said the business was timely.

Recommandé

Jackson R.

Minot, ND

Mitsubishi Outlander

06/12/2017

Vérifié Client

Catégorie : Service

Jackson said this business did a good job. They had a nice area for his child to play.

Recommandé

Hilary A.

Minot, ND

Ford Bronco II

06/12/2017

Vérifié Client

Catégorie : Service

Hilary said she was very happy that there were no problems or issues with the service.

Recommandé

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