Service après-vente's Avis

4,4

(3 454 Avis)

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Avis qui incluent

Oil Change 154

Care 95

Location 60

Thornton Road Hyundai 57

Problem 57

Avis récents

Nadiia T.

Atlanta, GA

05/16/2025

Catégorie : Service

Horrible service, car was not on the dealership, the manager Mia Lynn lied about the price, sales manager was unpolite! I spend 2 hours for my road!!!

Hello!
I was at the dealership today, and it was the most horrible experience of my life!
The car was on another sport and the price was much higher than promised Mia Lynn!
I contacted the dealership on Tuesday and asked for a test drive of the Toyota Camry SE 2021, red colour the sales manager Jhon was true and told me they would not work with my loan (I have my personal loan), I was ok with that.
On the next day, Mia Lynn called me and told that would work with me and with my budget. I told her that I am in the budget. She booked me a date and time and I was really happy that I would have such an opportunity to buy the car that I wanted.
I asked her to reschedule the time and date for me as I need to come with my mechanic, and she did it.
Today I got 3 text messages from the dealership about what time I would be, I gave my answer back!
I asked my friend to pick me up and go the the dealership (I do not have a car yet) she spent her time, and I spent my 2 hours for nothing as Mia did not answer her phone!!!
My mechanic was on his way after his job (had any lunch after his job) with his little 7-year-old daughter, he needed to drive 1,5 hours one way, I told to Mia that I would be with the person who could help me to choose the car!!!

And miracle, when I came to the dealership, I could not talk to Mia, she was only the internet manager (do not know what kind of position she has), the sales guys told me that the car on another dealership and the price is higher.

The sales manager, I do not know his name (he did not tell me), the white guy with a lot of tattoos (I am so sorry that I wrote that as I do not know the name and I need to explain) he just told me he does not want to loose his 6k$ additioanl thousand and I need to come tomorrow. And of course he will talk with Mia about this situation ...
Really, is it your service????????????????????????????????????????????????????????

I spent 2 hours, my friends spent time for nothing, I did not hear "sorry" from anyone...

Guys, make your decisions and conclusions ... DO NOT SPEND YOUR TIME ON SCAMS!!!

All 5 STARS FROM THEIR FRIENDS< THAT IS A FAKE!!!

Good luck with the purchasers!!!!

Best regards,
NT

Donna S.

Carrollton, GA

07/15/2022

Catégorie : Service

Professional and courteous.

Donald Sykes was my salesman and took excellent care of me and was quite aware of my personal situation and why I was purchasing a car. Carrie Boblett, the financial administrator, did the same. The rest of the staff at the dealership were all professional and quite courteous. I would recommend Thornton Road Hyundai to anyone.

Belinda B.

Atlanta, GA

06/22/2022

Catégorie : Service

Service

Ari checked my car in and was very professional, getting me out of the shop quickly. Love the staff here and they are always professional with the service they provide me

Bernie W.

Smyrna, GA

05/17/2022

Catégorie : Service

The worse service department in the entire universe?

My car has been there for 4 months. Cannot get a service update. Have called and emailed the owner and general
Manager. No responses. How do they spell service: Ignor!

Khilan P.

Hiram, GA

2021 Hyundai Kona

04/10/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Good Quick service

I arrived without my scheduled appointment (like walk-in). They took me right away and had me in and out quickly. (This time it's take little more than normal but it was Friday evening, No complaint)

keiara y. de Thornton Road Hyundai a répondu le 04/11/2022 06:14 AM

Thank you for your patronage and feedback!

Aieya J.

Atlanta, GA

2020 Hyundai Santa Fe

04/08/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

I arrived earlier than my scheduled appointment. They took me right away and had me in and out quickly.

keiara y. de Thornton Road Hyundai a répondu le 04/11/2022 06:13 AM

Thank you for allowing us to maintain your vehicle. We appreciate your business and support!

Clair G.

Austell, GA

04/08/2022

Catégorie : Service

Without a car

I have been without my car for almost 8 months. I took it in to the service department in August. They rarely provide me with updates and did not provide another car for me to drive. When I call, they have me on hold or the line goes dead or they promise to call me back, but that doesn't happen. Several excuses have been given to me when I finally get someone - parts from abroad taking a long time, forgot to file your warranty paperwork, seeking new service manager, etc. This has been the worst experience.

keiara y. de Thornton Road Hyundai a répondu le 04/08/2022 06:35 AM

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at (678) 715-5000 ext.1032

Sincerely,
Keiara Young
Customer Relations Manager

Client vérifié

Douglasville, GA

2017 Hyundai Sonata

ReScore Avis™

04/03/2022

Vérifié Client

Catégorie : Service

Perfect Service

Any issues I had originally posted are all resolved with extreme satisfaction.

Avis original

04/02/2022

Type de service : Maintenance

Catégorie : Service

Horrible Sales People

All the sales people do is lie

CARLA M B. de Thornton Road Hyundai a répondu le 04/02/2022 09:50 AM

Customer satisfaction is very important to us. We would like the opportunity to know how we can improve. Please contact me at (678) 715-5000 ext.1032

Thank You,
Keiara Young
Customer Relations Manager

Paris S.

Atlanta, GA

2017 Hyundai Santa Fe Sport

04/01/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent customer service

I came in thinking I needed one thinking serviced and learned I needed more services. Maria was excellent in communicating the issues to me and keeping me up to date on the status of the repairs while I waited. The staff all kept checking on me periodically and offered snacks and beverages. I left feeling taken cared of and with a safe, drivable vehicle.

keiara y. de Thornton Road Hyundai a répondu le 04/04/2022 06:26 AM

We appreciate the opportunity to maintain your vehicle! Thank you for your review!

Client vérifié

Douglasville, GA

2014 Hyundai Sonata

04/01/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Hyundai service

Friendly staff. Wait time long even with an appointment

keiara y. de Thornton Road Hyundai a répondu le 04/01/2022 09:12 AM

Thank you so much for taking the time to review your experience. We appreciate your business and support!

Client vérifié

Dallas, GA

2020 Hyundai Santa Fe

04/01/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Hyundai Service

The wait time was long. The music was so loud you could hear conversations and forget about watching the TV’s unless you are able to read lips.

keiara y. de Thornton Road Hyundai a répondu le 04/01/2022 06:27 AM

Thank you for your patronage and feedback!

Marla Y.

Union City, GA

2016 Hyundai Elantra

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Time it took to complete my oil change.

I had an appointment for an oil change. I was on time. It took nearly 3 hours for my car to be complete. One of the salesmen saw that I was restless and realized how long I had been waiting and he went to check on the status. Maybe 10 mins later my car was ready.

keiara y. de Thornton Road Hyundai a répondu le 04/01/2022 06:27 AM

Thank you for your valued feedback. We appreciate you taking the time to review your experience!

Belinda B.

Atlanta, GA

2018 Hyundai Kona

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Car repair

Thornton Road Hyundai is the only place I take my car for repairs. They always take good care of my car

keiara y. de Thornton Road Hyundai a répondu le 04/01/2022 06:26 AM

Thank you for your continued business! We appreciate you taking the time to tell us about your experience.

Thyra W.

Mableton, GA

2020 Hyundai Sonata

03/31/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Always friendly!

They always handle business!

keiara y. de Thornton Road Hyundai a répondu le 03/31/2022 02:54 PM

We appreciate the opportunity to maintain your vehicle! Thank you for your review!

Livingston S.

Atlanta, GA

2017 Hyundai Santa Fe Sport

ReScore Avis™

03/31/2022

Vérifié Client

Catégorie : Service

Missing Oil cap cover after oil change

Miss Williams was very apologetic,and promised to take corrective measures to never let that happened again

Avis original

03/29/2022

Type de service : Maintenance

Catégorie : Service

Worst experience ever

The staff is not courteous, does not respect your time, lack communication and knowledge and the technicians are careless and not trained as they advertised and does not follow safety protocols

keiara y. de Thornton Road Hyundai a répondu le 03/30/2022 11:28 AM

Your negative experience is very concerning to me. We're sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we prove you with excellent service. To discuss the matter in more detail, so it doesnt happen again, please contact Keiara Young, Customer Relations Manager, (678) 715-5000 ext.1032

RAUSHANAH W., Customer Relations Manager de Thornton Road Hyundai a répondu le 03/31/2022 04:19 PM

Thank you very much for taking my call and allowing me the opportunity to further address your concerns. WE value your business ! On behalf of the entire Service Team, we sincerly apologize for our mistakes. I look forward to serving you on your next visit.

Kind Regards,
Raushanah Williams
Service Lane Manager

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