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James P.

Westernport, MD

04/25/2024

Catégorie : Service

Total Failure

Let me start by saying, I have purchased all kinds of vehicles in my life to include, Ford, Chevy, Toyota, Nissan, Volvo, Audi Kia and unfortunately Hyundai. I have purchased from a multitude of dealerships.

My Hyundai Santa Fe that is less than 2 months old and has 8000 miles on it had to be towed to Thomas of Cumberland. Thomas evaluated the vehicle and advised the radiator had a pinhole leak in the radiator that was caused from outside influence. There is no damage to the grill, the underneath of the vehicle or anywhere for that matter. Apparently the vehicle is so poorly designed that normal driving can cause a puncture in the radiator. Thomas was willing to do nothing to help me, other than to be condescending towards me and to try to charge me nearly $1400 for a repair. I did not purchase the vehicle at Thomas or I am sure this would have been handled differently. Unfortunately, Hyundai would only tow it to the closest dealership and not where I bought it from. Do not buy Hyunda and at all costs, do not deal with Thomas Hyundai

Kevin L.

Oakland, MD

02/21/2024

Catégorie : Service

Service dept is horrible

While the sales department has always been pleasing the service department is definitely lacking. Break your vehicle and leave parts missing and swear they aren’t to blame. Shady

Client vérifié

La Vale, MD

2022 Hyundai Tucson

03/29/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Replacement of parts

Excellent customer service! The Tucson that I purchased needed a tail lamp replaced due to condensation and was replaced faster than I had anticipated. I would recommend Thomas Hyundai for any service that is needed. Professional and courteous staff.

Client vérifié

Romney, WV

2019 Hyundai Tucson

03/15/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Phenomenal customer service

Lady at the service desk was great!

Ron S.

Windber, PA

2022 Hyundai Santa Cruz

03/13/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

I had trailer hitch and splash guards installed on my 2022 Santa Cruz.
The originally told me it would take 3 hours plus.
I was out of there in 1.5 hours.
Very prompt service.

Charles H.

Frostburg, MD

2018 Hyundai Santa Fe Sport

01/24/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Department excellence

Please refer to my previous comments

KEITH R., Parts and Service Director de Thomas Hyundai a répondu le 01/24/2022 07:42 AM

Thank very much. We also appreciate Teresa's hard work and dedication. She is certainty is a team leader in the service department. I will pass on your kind remakes.

Thanks for you continued support.

Keith Roach
Parts and Service Director
301 724-6310

Client vérifié

Salisbury, PA

2021 Hyundai Santa Fe

01/16/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Maintenance with recall

Wait time was less than expected.

KEITH R., Parts and Service Director de Thomas Hyundai a répondu le 01/18/2022 05:47 AM

Thank you for servicing with Thomas Hyundai. We do appreciate it and are glad you had a good experience.

Thank you

Keith Roach
Parts and Service Director
301 724-6310

Lonnie G.

Wiley Ford, WV

2015 Hyundai Santa Fe Sport

12/22/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

outstanding

Very friendly and personable.

KEITH R., Parts and Service Director de Thomas Hyundai a répondu le 12/23/2021 05:45 AM

Thank you for servicing with Thomas Hyundai. We do appreciate your business. Wishing you and yours a Merry Christmas and a Happy New Year.

Keith Roach
Parts and Service Director
301 724-6310

Client vérifié

Cumberland, MD

2011 Hyundai Elantra

12/02/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Very disorganized

Took my vehicle in for maintenance and no one knew who I was or what I was there for I was told the parts for my vehicle were on back order. No one called to tell me this information. I was told there’s no loaner vehicles that they could give me and they didn’t know when they could get my car in to get it fixed this is a very big inconvenience. The last few times I came to Thomas the service has been downhill. I’m not sure what happened to Shawn running the express but you need to find someone like him because he always made sure everyone was taken care of! Have you been seeing him use his own money to help customers .

KEITH R., Parts and Service Director de Thomas Hyundai a répondu le 12/06/2021 06:49 AM

I do apologize for the experience you had the last time you. I want to assure you that is not how we do business.

Shawn was an asset in many ways. He certainly will be hard to replace. We are currently training a new member, however it takes time.

As I am sure you are aware, vehicles and parts are hard to acquire right now. Unfortunately this affects our business in many different areas. Both in receiving parts and in having service loaners available.

It does appear from your advisor and technician you were scheduled in the main shop. I am not sure why they did not know you were coming. I will check into that.

If I can can be of more assistance please email me kroach@buythomas.com.

Thanks you

Keith Roach
Parts and Service Director
301 724-6310

Client vérifié

Cumberland, MD

2017 Hyundai Sonata

11/15/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Car issue taken care of

Had issue with car took it in to the dealership found what the problem was got it taken care of right away

Thomas V.

Bedford, PA

2017 Hyundai Santa Fe Sport

11/05/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Great

The employees and service people are outstanding.

SHAWN A F., Service Drive Leader de Thomas Hyundai a répondu le 12/02/2021 02:16 AM

Hey me vent! I'm still reviewing account to make sure people are taking are care of hope everything is okay! If you ever need anything just let me know even though I know longer work for Thomas. Hope you had a good holiday . My phone number is (301) 697-3964

Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service

SHAWN A F., Service Drive Leader de Thomas Hyundai a répondu le 12/02/2021 02:17 AM

Hey there. I know I don't still work here but I can still try and help if I can my number is (301) 697-3964 hope you had a good thanksgiving

Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service

Client vérifié

Cumberland, MD

2018 Hyundai Elantra

10/12/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Finally

After struggling to get this taken care of at TC and Heritage Towson and registering my concerns with corporate, I took matters into my own hands and simply stopped by at the end of the day. The problem was electrical and I put up with it for four weeks. Initially TC couldn’t take me because they were too busy and I had to settle for an appointment a week later. It wasn’t resolved. It kept popping up intermittently until September 13 when I had a crisis in Baltimore. I went directly to Auto Zone and had it read and it showed a misfire on plug three. Had it towed to Heritage Towson where they couldn’t read the history and hence couldn’t do anything. So I travelled back out here and contacted corporate to let them know how irate I was. It’s all in their report. Of course this never should’ve happened to go on for so long. Makes me seriously question whether I continue with Hyundai after 14 years!

SHAWN A F., Service Drive Leader de Thomas Hyundai a répondu le 10/19/2021 08:59 AM

Good Afternoon!
Thank you for taking the time to give some feedback. I do apologize about your bad experience! With the Pandemic, everyone is short staffed but we are trying our best to try and help everyone we can. I'm glad we were able to get your vehicle back on the road safe. If there is anything else we can help with, just let us know. Have a good day!

Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service

Mary L.

Westernport, MD

2022 Hyundai Tucson Hev

10/08/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Experience

No issues

SHAWN A F., Service Drive Leader de Thomas Hyundai a répondu le 10/08/2021 12:01 PM

Good Afternoon,
Thank you for taking the time to leave us some feedback, we appreciate it! I'm pleased your visit went well. If there is anything else we can help with, just let us know. Thank you for servicing with Thomas in Cumberland. Have a great day! :)

Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service

Client vérifié

Oldtown, MD

2018 Hyundai Tucson

09/28/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Unhappy

I purchased my car new from this dealership and I only have 44,000 miles on it, it is still under warranty and I had to have my vehicle towed to the dealership. They could not even look at it for 5 day and when they did look at it it was a recall issue, that I was not informed about from Hyundai. Once they looked at it it was done with in an hour. This is my second Hyundai had has had factory issue that has caused at disruption. The current one made it difficult because there was no loaner car. I unfortunately don’t have a choice of another dealership or to sell my car right now.

SHAWN A F., Service Drive Leader de Thomas Hyundai a répondu le 09/30/2021 11:06 AM

Hey there,
I just reviewed your feedback and i apologize your experience was bad. I will review everything and reaching out to you soon to speak about it. Have a good day! Talk to you soon.

Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service

Client vérifié

Oldtown, MD

2018 Hyundai Tucson

09/17/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

great fast service, friendly employees

fast quick service, friendly employees.

SHAWN A F., Service Drive Leader de Thomas Hyundai a répondu le 10/04/2021 05:44 AM

Good Morning!
Thank you for taking the time to give us some feedback. We appreciate it! I'm pleased your visit went well. If there is anything else we can help with, just let us know. Have a good day! :)

Shawn A. Frye
Thomas Subaru Hyundai
Service Drive Leader
10325 Mount Savage RD SW
Cumberland, MD 21502
Email - Sfrye@buythomas.com
Phone - 301-724-6310 - option 3 for service

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