I did my due diligence and read up on reviews prior to choosing TAP Automotive. I was really hoping they were all true, and now I'm wondering where I went wrong, as I did not have a good experience here at all. I would give them 0 stars, if it would allow. I took my vehicle in because my engine was overheating and my AC was not working. I was immediately hit with a $200 fee for a "general inspection." I reluctantly agreed, as I wanted to know what was wrong with my car. A short while later, I was told I needed to replace the thermostat and cooling fan connector for $1,200—bringing the total to $1,400. I agreed to this work and asked if this would fix both the engine overheating and the AC. I was told it was possible it would fix both. Mind you, this was all via text. When I asked for a phone call to make things easier, my request was ignored and the texting continued. (I later appreciated this, as it gave me paper-trail documentation of everything I was told). I was asked for a deposit of $700, but ended up paying the entire amount upfront in good faith. In the initial estimate, they also recommended a tire rotation, an air filter change, and claimed there was no oil on my dipstick—despite my oil being changed just a month prior with zero leaks. I declined these additional charges. I didn't hear anything for three days, so I texted to ask if my car would be ready. The response was "probably." A short while later, I was told there was an issue with a radiator hose and they wanted another $300. I went back and read the initial inspection report, and this hose issue was explicitly noted on day one. It should have been included in the original $1,400 quote since they already knew about it. When I started asking if the AC was fixed, my questions were avoided, and they only answered regarding the radiator. I finally asked for a third time and was told, "it still blows warm air." That was it. No resolution, no diagnosis, nothing. I had to pry information out of them to see if anyone had even tried to diagnose the AC so I could make an informed financial decision. I was met with total silence. Since I paid a $200 inspection fee, it goes without saying that this fee should have covered diagnosing the actual problems on my original complaint, rather than just stating the obvious ("it blows warm air"). After pushing for diagnostic results, I was told there weren't any; they had only checked to see if the compressor turned on. When I insisted they properly test it under the inspection fee I paid, my messages were ignored because it was close to closing time. First thing the next morning, I received a text estimate for $3,200 for a completely new AC system. They clearly didn't want to deal with it, so they sent a bloated estimate they assumed I wouldn't bother with. After researching online, this price was marked up so severely that labor would have equated to roughly $600/hour. My own technical research revealed that my vehicle features a variable displacement compressor that auto-shutdowns to protect the system when an ECV solenoid fails. Replacing this solenoid costs roughly $600–$800 with parts and labor. I will gladly pay that, but it will absolutely be at a different shop. On a positive note, they do appear to have successfully fixed the overheating problem, and my research shows that specific repair price was average (though the $200 inspection fee remains high). I paid the remaining $300 for the hose that should have been in the original quote, took my keys, and didn't look back. In my 51 years, I have never left a negative review for any establishment, but this experience was too awful to let go. Do better, TAPS. Don't assume women are uneducated on automotive issues. With the internet at our fingertips, you can't get away with these tactics anymore.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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