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Teton Toyota

Score moyen
Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5
3,2
(40 Avis)
-50
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
-50
Score NPS ®

Détails de l'entreprise

À propos

Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs. Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs.

Catégories
Concessionnaire Toyota, Concessionnaire de voitures neuves, Réparation automobile
Contact
(208) 522-2911

Heures d'ouverture

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 8:00 PM
Sun
10:00 AM - 6:00 PM
* Heure des montagnes (É.-U. et Canada)
2252 W Sunnyside Rd Idaho Falls, ID 83402

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
-50
Score NPS ®

Détails de l'entreprise

À propos

Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs. Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs.

Catégories
Concessionnaire Toyota, Concessionnaire de voitures neuves, Réparation automobile
Contact
(208) 522-2911

Heures d'ouverture

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 8:00 PM
Sun
10:00 AM - 6:00 PM
* Heure des montagnes (É.-U. et Canada)
2252 W Sunnyside Rd Idaho Falls, ID 83402

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
-50
Score NPS ®

Détails de l'entreprise

À propos

Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs. Teton Toyota has a commitment to excellence and would like to make your next car buying experience a positive one. With a state-of-the-art Toyota service center and Toyota Certified Parts, choose Teton Toyota for all of your automotive needs.

Catégories
Concessionnaire Toyota, Concessionnaire de voitures neuves, Réparation automobile
Contact
(208) 522-2911

Heures d'ouverture

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 8:00 PM
Sun
10:00 AM - 6:00 PM
* Heure des montagnes (É.-U. et Canada)
2252 W Sunnyside Rd Idaho Falls, ID 83402
Tous les départements' Avis
Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5
3,2
(40 Avis)

BS
gravatar
Barbara S.
Idaho Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/30/2024
0
Catégorie : Service
High pressure sale, poor quality work!!!
Bought a Toyota, brand new 18 miles off the lot. High pressure sell, of all the extras, to an elderly women with poor credit. This car has never been quite right. Argued with Teton Toyota several times over the last six years of this cars warranty. Stranded elderly women in Salt Lake downtown traffic. With no way for her to get the car to move (keyless ignition, anti-theft). Last year Teton Toyota had to change out the vehicles battery. At which time they said they'd change the oil. Check the air and cabin filter. Fix a passenger tail light. Was informed then, if it was trickle charged during the winter months that should solve the battery dying/car starting problem!? Let's just say it didn't fix the battery dying/car starting problem. The six year warranty expired March of this year (2024). After being winterized, garage kept, trickle charged all winter. The Toyota did what it has done the last six years, it still didn't start. Called Teton Toyota, upset as this is the same problem the car has had the whole time, SINCE BOUGHT!! Well if I'd like, I could have it towed and they could try to diagnosis the problem (on my dime, now of course). I elected to take it to a mechanic shop I trust. Let's just say TETON TOYOTA isn't a reputable place to have a vehicle worked on!! And unless you need gaurnteed credit, not sure I'd trust any of the sales managers. Not really clear on when/if oil has ever been changed as claimed. Air/cabin filter wasn't changed, sure hasn't ever been replaced or checked. Tail light wasn't fixed. Battery was changed, but warning light that's always came on when this issue has happened was on, per usual(believe now, that this has just been reset and ignored). FOR THE LAST SIX YEARS!!! And who wants to drive a car if you have to worry about it starting/staying running properly?? And look at the mileage on this car. Yes, it has acquired 6,661 miles in the last 6 years. Take note of the engine oil color, this is a full synthetic?! You've been warned. I'm just glad there is at least some mechanic shops out there you can trust!!!

BS
gravatar
Barbara S.
Idaho Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/30/2024
0
Catégorie : Service
High pressure sale, poor quality work!!!
Bought a Toyota, brand new 18 miles off the lot. High pressure sell, of all the extras, to an elderly women with poor credit. This car has never been quite right. Argued with Teton Toyota several times over the last six years of this cars warranty. Stranded elderly women in Salt Lake downtown traffic. With no way for her to get the car to move (keyless ignition, anti-theft). Last year Teton Toyota had to change out the vehicles battery. At which time they said they'd change the oil. Check the air and cabin filter. Fix a passenger tail light. Was informed then, if it was trickle charged during the winter months that should solve the battery dying/car starting problem!? Let's just say it didn't fix the battery dying/car starting problem. The six year warranty expired March of this year (2024). After being winterized, garage kept, trickle charged all winter. The Toyota did what it has done the last six years, it still didn't start. Called Teton Toyota, upset as this is the same problem the car has had the whole time, SINCE BOUGHT!! Well if I'd like, I could have it towed and they could try to diagnosis the problem (on my dime, now of course). I elected to take it to a mechanic shop I trust. Let's just say TETON TOYOTA isn't a reputable place to have a vehicle worked on!! And unless you need gaurnteed credit, not sure I'd trust any of the sales managers. Not really clear on when/if oil has ever been changed as claimed. Air/cabin filter wasn't changed, sure hasn't ever been replaced or checked. Tail light wasn't fixed. Battery was changed, but warning light that's always came on when this issue has happened was on, per usual(believe now, that this has just been reset and ignored). FOR THE LAST SIX YEARS!!! And who wants to drive a car if you have to worry about it starting/staying running properly?? And look at the mileage on this car. Yes, it has acquired 6,661 miles in the last 6 years. Take note of the engine oil color, this is a full synthetic?! You've been warned. I'm just glad there is at least some mechanic shops out there you can trust!!!

DM
gravatar
Dale M.
Idaho Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2023
10
Catégorie : Sales
Sue was excellent in everything. We love our new car
Sue was excellent in explaining everything. We love our new car

MH
gravatar
MIkaela H.
Idaho Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/08/2023
0
Catégorie : Sales
My 3 day lobotomy experience
The ever pleasant herd of employees meandering with nothing to do are quick to get you waiting to constantly ask for more and more documentation. Unfortunately when you are well informed and present the question to sales as to why a car that was sold at Wackerli for $23,000 new was suddenly increased to $25,795 (12.2%) after they did and oil change, resurface of the rotors, replaced the brake pads, and windshield wipers...they stop responding to you and send you a template email basically telling you to screw off.
Most folk do not use the resources that Teton Toyota use themselves to get informed, customer service should not be like getting a lobotomy with no anesthesia.
When you are in customer service, you dont ignore facts because you are money hungry

JS
gravatar
Jerry S.
Idaho Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/28/2022
0
Catégorie : Service
The Worst of the Worst
I bought my first new car at age 17 with cash for $1800, it was a 54 Chev. white/red coupe, 59 Chev., 64 Saab, 65 Saab, then a 69 Ford F150 4x4 with a camper on the bed, a 76 Ford 4x4, a Datsun 280Z car, 79 Ford F150 4x4, a Datsun 280Z 2+2, a Datsun 280Z twin-turbo, an 80 Isuzu Trooper, 88 MAZDA RX 7, a 1990 Mitsubishi SUV, 1995 Mitsubishi 3000GT VR 4 Twin Turbo 4x4, 1998 Ford exp. 4x4, 2003 Hyundai Santa Fe 4x4, 2005 Ford F150 4x4, 2008 Ford Exp. 4x4, 2012 Toyota Prius, and a 2017 Ford Escape 4x4.

After all that I found the worst dealer to be Teton Toyota. Ignorant, arrogant, could care less personalities, and had no respect for their customers. It seems it is difficult for them to be respect vile to and for their clients. They can’t be bothered to communicate with others to complete and compile the information needed. They seem to get upset if they have to do something for you. They don’t offer to help. The sales dept is just as bad as the service dept. or even worse. My worst ever experiences have been at Teton Toyota. Toyota is a good company, but not all its dealers should represent them. The two problems were not overwhelming one’s, but rather simple. The staff was not capable of handling the problems at all, that includes people that answered the phone and others. Their staff has gone downhill for the last several years and would not ever set foot in there again. The very worst customer service ever!

JS
gravatar
Jerry S.
Idaho Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/27/2022
0
Catégorie : Service
The Worst of the Worst
I bought my first new car at age 17 with cash for $1800, it was a 54 Chev. white/red coupe, 59 Chev., 64 Saab, 65 Saab, then a 69 Ford F150 4x4 with a camper on the bed, a 76 Ford 4x4, a Datsun 280Z car, 79 Ford F150 4x4, a Datsun 280Z 2+2, a Datsun 280Z twin-turbo, an 80 Isuzu Trooper, 88 MAZDA RX 7, a 1990 Mitsubishi SUV, 1995 Mitsubishi 3000GT VR 4 Twin Turbo 4x4, 1998 Ford exp. 4x4, 2003 Hyundai Santa Fe 4x4, 2005 Ford F150 4x4, 2008 Ford Exp. 4x4, 2012 Toyota Prius, and a 2017 Ford Escape 4x4.

After all that I found the worst dealer to be Teton Toyota. Ignorant, arrogant, could care less personalities, and had no respect for their customers. It seems it is difficult for them to be respect vile to and for their clients. They can’t be bothered to communicate with others to complete and compile the information needed. They seem to get upset if they have to do something for you. They don’t offer to help. The sales dept is just as bad as the service dept. or even worse. My worst ever experiences have been at Teton Toyota. Toyota is a good company, but not all its dealers should represent them. The two problems were not overwhelming one’s, but rather simple. The staff was not capable of handling the problems at all, that includes people that answered the phone and others. Their staff has gone downhill for the last several years and would not ever set foot in there again. The very worst customer service ever!

TW
gravatar
Travis W.
Idaho Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2022
10
Catégorie : Sales
Best dealer in SE Idaho
Our family has bought 7 cars from Toyota and the Teton Auto group! Every experience has been fantastic! We have serviced all of them with Teton Toyota! they really are the "no problem" dealership!

NW
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Noah W.
Orange, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/30/2021
0
Catégorie : Service
Poor Service work and Did not Honor Warranty
This review is in regards to their repair shop. So I brought my 2010 Toyota Tundra in after driving it all the way from Texas doing a cross country trip. I was having engine problems and ended up leaving it there for over a month so they could repair it. They said it has a blown head gasket and they fixed it. It cost us like 5000 dollars and they said they would warrant the work. By the time I had driven it back to Texas the motor was having severe issues again. I took it into a local Toyota dealership here in Texas and the mechanics said there was no seal anymore and it was most certainly caused by poor work at the dealership in Idaho. So even their own Toyota partners were saying it was 100% their fault but yet they wouldn't accept any responsibility whatsoever and claimed this wasn't under warranty. Be very careful before having any major work done here as they are liars and thrives...I will be reporting this to the BBB. This happened last summer and I'm just not getting around to this.

AM
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Allen M.
Alta, WY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/01/2020
Disappointed
We were charged for replacement of a defective (cracked) housing for the Highlander's oil filter. It was replaced with a metal housing, whereas the original one apparently was plastic, and susceptible to cracking. All oil services performed to the vehicle were by Toyota, so if the filter housing was improperly attached or handled, it was the fault of Toyota. We were told that the original filter housings fail frequently, which says to me that it's a known defect and should have been corrected by Toyota, at Toyota's expense, and replaced with the more durable metal housing. We were told our warranty excludes oil changes, oil filters, etc. but this was not a filter, it was a defective housing that's not expected to require replacement at every oil change.
Non recommandé

GS
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Gaylene S.
Edgewood, NM
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2018
Great Experience. Awesome staff!
We drove from New Mexico to Idaho to purchase my 2016 Ram Rebel. Price could not be beat! Christian always had answers to our questions over the phone before we agreed to purchase. He sent us additional pictures. I LOVE my Rebel and have received TONS of compliments on it!! The Finance woman, Kelly, was such a delight! She was very personable and very knowledgeable! I would buy from Teton again.
Recommandé

EB
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Erin B.
Idaho Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2017
Great experience
I just bought a brand new 2018 Sequoia from Teton Toyota. The service was great, the price was great, and they got me in and out of there quickly. My sales rep Justin Coates was friendly and great to work with, Aaron Carter the General Sales Manager was professional and kind, and the finance department got my paperwork together and we were in and out of there in no time. Great experience!!!
Recommandé

TJ
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T J.
Idaho Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2017
Great customer service
Chris Caldwell was great to work with. He was very patient and had great customer service. Made gas buying less stressful.
Recommandé

MH
gravatar
Michael H.
Idaho Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2017
Had a great experience
My wife and I went to Teton Toyota and purchased a van and the sales staff was awesome to work with. Christian with Teton Toyota went above and beyond to take care of our needs with purchasing a vehicle. We will be using them when it comes time to purchase a new vehicle again.
Recommandé

MT
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Myra T.
Idaho Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/13/2017
On second thought
Failed to replace windshield wipers and vacuum car. Saw the previous car get vacuumed. Disappointed!
Non recommandé

CZ
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CHERYL Z.
Ammon, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2016
client vérifiéVérifié Client
Catégorie : Service
Fantastic customer service!
I always found going to the dealer for service to be an awful experience. I'd have to leave my car for the entire day, or at best stand around in a dingy customer service area just off the maintenance bay. At Teton it was pleasant, comfortable, warm, clean, and quick. Everyone was courteous and helpful. You have a loyal customer in me!
Recommandé
Doug S., BDC Manager de Teton Toyota a répondu le 12/21/2016 04:11 PM

Thank you for leaving us such a great review, Cheryl. We appreciate your business!

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

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