I took my daughter's car in because her air bag light came on and several private mechanic's refused to repair any issue with the air bag and said take it to the a dealer. Repairing whatever was necessary for the airbag was the only reason I scheduled the appointment and in scheduling the appointment no one discussed any other inspections to be performed. Fortunately, the airbag issue was covered by warranty but the dealership kept the car two days to apparently perform a bumper to bumper inspection and kindly provided me with a list of other "repairs" (alignment, filter replacement, etc. ) they could do in addition to what was covered by the warranty. When I explained to the lady calling that I only wanted the air bag fixed and nothing else, she seemed put off that I would not want them to make other "recommended" repairs. The whole experience was shady and I won't go to this dealership ever again.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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