We appreciate your feedback! Short and sweet, just like a well-tuned engine. 🚗💨 Your support motivates us to keep delivering top-notch service. If there's anything more you'd like, just give us a shout. #TeamOneAutoGroup #AutoCareExperts

Philip V.

Shippensburg, PA

Volkswagen Jetta

05/11/2025

Vérifié Client

Liars and lazy

Took .y car for inspection and had 4 new tires put on, this Christopher guy calls and said one tire is bad belt is bulging and won't balance, well once again I took it to a local mechanic and said he couldn't find a bad tire but he did find that not one tire had weights and not balanced at all, car rides great after real mechanic balanced all 4 tires, stay away from these crooks and liars, this not 1st time they tried to screw me.. they put my life in danger and you could be next, maybe silver spring police should know cause they work on there departments vehicles, beware

Team One A. de Team One Auto Group - Mechanicsburg a répondu le 05/12/2025 03:03 PM

We appreciate you sharing your experience, and we genuinely apologize for the frustration this situation has caused. Safety is paramount, and it's concerning to hear that you felt your vehicle wasn't treated with the utmost care. While we strive to do our best, sometimes things are not communicated as they should be. If you're open to it, we’d love the chance to discuss this further and understand where we might have missed the mark. We want to ensure that your future visits are as smooth as a well-balanced tire! 🛠️ #CustomerFeedback #SafetyFirst

Stefan N.

Mechanicsburg, PA

Tesla Model 3

04/28/2025

Vérifié Client

Great local shop!

I’m very happy with each interaction I’ve had with TeamOne. I appreciate the straightforward communication and fast turnaround for the work performed.

Michelle M.

Harrisburg, PA

04/10/2025

Not pleased with this location!

I have been a Team One customer since they opened the doors in Harrisburg. When they closed, I had to go to Mechanicsburg. A couple years later, they are charging me diagnostic fees even when getting the repair done at Team One. This has never been the case in all my years. When I addressed it, the girl told me she never heard of such a thing. In addition, I asked how much a diagnostic fee is for sensor issue and the rate was the same as the dealership - but only in Mechanicsburg. When I called New Cumberland, the diagnostic fee was $30 less than Mechanicsburg. Not cool that one location is taking advantage of their customers by overcharging certain fees. I will still use Team One, but I will now be taking my business to the New Cumberland location. Please stop railroading your customers just because you are on the Carlisle Pike... Especially a long-time customer who has ALWAYS supported your business! Oh, and while my car was in the shop, they didn't even mention the sensor lights that were on the dash (outside of the repair). I noticed when I picked up the car and had to ask about the sensor lights being on. Any good mechanic/repair shop is going to reach out and mention the sensor lights and if the customer wants them checked out instead of just ignoring them!!! This is a car I don't often drive, and they knew this, so letting me know those sensors were on would have allowed them to repair the issue, but since they failed to mention it, I can take my business elsewhere for cheaper... at another Team One location. And one more thing, when they say they will call you with an update, they don't.

Rajan P.

Toyota Camry

04/08/2025

Vérifié Client

Great Oil change experience

Great experience.

Carmela H.

Camp Hill, PA

Chevrolet Cruze

03/14/2025

Vérifié Client

Great Service

The team knew exactly what was needed to fix my car and got it done so timely. Their prices are great and the service is exceptional.

Richard B.

Mechanicsburg, PA

Ram 1500

03/14/2025

Vérifié Client

Truck oil change inspection

Took my 2014 ram truck in for routine oil change and inspection. The long to short version I have not put anything into this truck other than oil changes, tires and one set of brakes since owning it and Team Ine doing the work. This time however I need some extensive work done. I was called and explain Ned everything that needed or might need done so I could make a well informed decision. I am and always have been extremely satisfied with the customer service and work performed!

nancy s.

Carlisle, PA

Chrysler Pacifica

03/12/2025

Vérifié Client

They’re on my side!!

They were able to get cheaper parts and saved me $200+ from the original estimate! Now that’s an honest garage!

John H J.

Harrisburg, PA

Toyota RAV4

03/11/2025

Vérifié Client

Awesome

Your team is always extremely helpful and thorough. Keep it up!

Douglas B.

Mechanicsburg, PA

Ford Escape

03/05/2025

Vérifié Client

Team One Mechanicsburg is super

I find everyone at TeamOne on the Carlisle Pike excellent and trustworthy.
I bought an R-title Ford Escape in Lancaster last summer. Turned out to need a new engine. Checked prices at several dealerships in the area and Teamone.
Dealership estimates were way high. Guys at TeamOne did some research and got me a new engine from Ford for a great price. Did the work and car is great. Saved $$$. I take all my vehicles there and appreciate their service and honesty.

Carol Z.

Kia Soul

02/20/2025

Vérifié Client

Don’t bother with appointments

I had an appointment for the first thing in the morning. I dropped the car off and went to the gym and breakfast. I went back and they hadn’t even started the oil change. Why bother with appointments?

Client vérifié

Mechanicsburg, PA

Buick Encore GX

02/18/2025

Vérifié Client

Holiday - exceptional

Got me right in on a holiday - diagnosed issue and repair completed within a few hrs.

Rajan P.

Honda Odyssey

02/17/2025

Vérifié Client

Oil Change.

Great experience with oil change.

Anthony G.

Mechanicsburg, PA

Lexus ES 330

01/31/2025

Vérifié Client

Another great service!

Fast, honest and very reasonable!

Client vérifié

Mechanicsburg, PA

Lexus RX

01/08/2025

Vérifié Client

Why did you remove my Costco tire rotation sticker on the windshield? I didn’t bring my vehicle in for a tire rotation.

Jason W. de Team One Auto Group - Mechanicsburg a répondu le 01/09/2025 09:36 AM

We appreciate your feedback and completely understand your concern. Our team likes to keep things tidy, but it sounds like we might have overstepped a bit by removing the sticker. No one likes surprises—unless it's cake! ? If there’s anything else we can do to better serve you in the future, let us know. Your satisfaction means a lot to us! #KeepingItReal #AttentionToDetail

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Thank you for the kind words! We're thrilled to hear you enjoyed your experience with us. Straightforward communication and speedy service are our specialties—like a pit stop for your car! 🚗💨 We appreciate your support! #TeamOneAuto #CustomerSatisfaction

Team One Auto Group - Mechanicsburg

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