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SureCritic / Concessionnaire Hyundai / Taylor Hyundai of Findlay
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Taylor Hyundai of Findlay

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(759 Avis)
60
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Détails du score

5 stars
77%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
3%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
35
Total des ReScores™
4,6
Moyenne de ReScore™
60
Score NPS ®

Détails de l'entreprise

À propos

Taylor Hyundai of Findlay is locally owned and locally committed. Taylor Hyundai of Findlay is locally owned and locally committed.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(419) 424-4078
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
12002 COUNTY ROAD 99 Findlay, OH 45840
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Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(759 Avis)
Écrire un avis
Avis récents
DA
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Deborah A.
Lima, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/06/2025
0
Catégorie : Service
Did not process title
Following sale, no contact when trying to get loan paperwork processed and memorandum of title. No response for numerous calls, emails, VoiceMails. Took having to file complaints with BBB and Ohio Attorney General's Office to resolve, almost 2 months after purchase. RUN, DONT WALK AWAY!
JA
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Jessica A.
Lima, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2024
10
Catégorie : Service
New Car Buying Experience
I just bought a new car from Brock Spearman! He was wonderful to work with. He actually listened to my needs, was very efficient, and polite. The entire experience only took 3 short hours and I was able to drive away in my brand new car. Would recommend to anyone! 5 stars.
RP
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R. P.
Arcadia, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/22/2023
0
Catégorie : Service
Do not trust this dealership !
My aunt and uncle are 89 and 90+ years old. The answered a marketing communication piece that they have won a monetary prize and they needed to come into a dealership . They went into the dealership and they put them into a used car to test drive. They came back and their keys were gone to the car they drove in to the dealer ship. They came to the dealership at 2:00 and when I got the call from their grandson that they needed rescued from the sales team at Taylor automotive group. When I asked for their keys, they did not know where they were so they went on a wild goose chase and as I was walking them
Out of the office, they brought their keys to them ! This was clearly a hostage situation and should never have happened ! Do not go to any of the Taylor dealerships as they are crooks !!!!!!!!!!!!!!!! The audacity of the sales people, marketing people, management And the owners of this eatablishment is the worst I have ever seen in findlay Ohio since Findlay Ford when crooked Stan owned it . BEWARE !
KR
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Kristen R.
Cecil, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/17/2022
0
Catégorie : Service
They want the sale and forget you the second you’re out the door
I was told my car would come with the mat to charge my phone and it didn’t. Was also told my car would come with floor mats and it didn’t. Then I’ve been told for weeks I should expect them and haven’t. My car was also marked up 4-5k dollars that they never told me about until I already put 1000.00 down that was non refundable. To say the least, I am far from pleased. If you want the run around, this is the place for you.
KC
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K C.
Mount Cory, OH
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/23/2022
2
Catégorie : Service
Hyundai Service Schedule
Please make sure all of you staff and customers know the correct time frames are for oil changes! I was just told that it would have been just about 10,000 miles before they suggested I get an oil changed. Mind you from the day we bought our car we have been told every 7500 miles (+/- 1000). Took ours in today for the 22500 at 21780 and was told we needed to bring it in at 24000. Like we have always brought our vehicles into the same dealership to get oil changes done. You can not tell me they can not see the last time we brought it in for the oil change

Seriously disappointed in Hyundai Corporate and lack of communication with customers
KC
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Kim C.
Mount Cory, OH
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/23/2022
2
Catégorie : Service
Hyundai Service
Ok we have been told after our first oil change that we need to bring our Tucson in every 7500 (+/- 1000 miles) so we take our vehicle in today for our 22,500 service and was told we had to pay for it. I asked why and they said we were on some other interval!? Like what, I explained that that we have been told from the first oil change it was every 7500. I was told that HYUNDAI said we were not getting the oil changed for free due to the system said 24,000 for the oil change! Which would have been putting us at 10,000 miles before the oil change. We always go to the dealership we bought the vehicle from so they have records of when our oil was changed the last time. NOT HAPPY ONE BIT
Totally wished someone would make up their minds about what is correct and what isn’t.
BB
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Bob B.
North Baltimore, OH
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/01/2022
0
Catégorie : Service
This was a wild one!
The worst kind of dealership they tried to scam us into insane payments. They faked a car sale to make us think the cars were selling fast I caught onto that right away. (cars still in the lot that was supposedly sold). When we wouldn't budge the bald very aggressive little finance man came out. He was not only rude he told us "the deal is black and white and you have me seeing red". This was hilarious to me just because how fitting it was for a bald short guy to be this angry. He is on many Findlay groups for his behavior and the whole dealership is very shady stay away!
Client vérifié
Deshler, OH
2019 Hyundai Ioniq Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
This review is only indicative of the service department. The sales team is, you know, salesmen...
I am extremely pleased with the new service team. They are kind and courteous. My work was done quicker than in the past, and I was even given a small military discount that was never part of my service in the past. I've had bad experiences in the past, but I feel like they new team is headed down the right path.
CT
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Cassandra T.
Findlay, OH
2021 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
GPS update
Customer should not have to pay $55.00 for update on GPS Hyundai Elantra 2021!
AM
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Antoniette M.
Fostoria, OH
2022 Hyundai Santa Cruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
Service department is awesome
I give the service department a 100%. Great experience.
LR
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Linda R.
Sycamore, OH
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
My experience with Taylor
I am on my 3rd vehicle from this dealership. They are very nice and don’t pressure you into purchasing. The service department personnel are very helpful and nice. I definitely would recommend stopping in when you are in need of a vehicle.
MC
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Michael C.
Findlay, OH
2021 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Have had nothing but great service
Client vérifié
Fostoria, OH
2015 Hyundai Santa Fe Sport
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/27/2022
Type de service : Repair
client vérifiéVérifié Client
1
Catégorie : Service
Never again
They had my car from May 17 to February 9. That is ridiculous. I like my Santa Fe but not the dealership. I also don't appreciate being called "dear" to placate me. Findlay needs a new manager at that dealership.
KYLE M. de Taylor Hyundai of Findlay a répondu le 03/03/2022 06:43 AM

REACHED OUT TO CUSTOMER VOICEMAIL HAS BEEN LEFT TO RESOLVE ISSUE

Client vérifié
New Riegel, OH
2018 Hyundai Sonata
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
client vérifiéVérifié Client
9
Catégorie : Service
Recall
Quick and easy
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/22/2022
Type de service : Repair
7
Catégorie : Service
Recall
The service dept was great. Very friendly and on top of things.
KYLE M. de Taylor Hyundai of Findlay a répondu le 02/25/2022 07:29 AM

rescoring

KV
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Karen S V.
Kenton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
10
Catégorie : Service
Excellent
Shout out to Brock Spearman for helping my grandson getting a new car. Very good service and answer all our questions. Our visit was pleasant and he is on top of things. Made our visit quick and simple. Thanks again Brock, enjoy working with you.
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Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
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Avis sur les véhicules
image du véhicule
2025 Elantra
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(12)
image du véhicule
2025 Elantra Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1)
image du véhicule
2025 Elantra N
Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5
3,7
(3)
image du véhicule
2025 IONIQ 5 N
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(5)
image du véhicule
2025 IONIQ 6
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(4)
image du véhicule
2025 Kona
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(23)
image du véhicule
2025 Kona Electric
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1)
image du véhicule
2025 Palisade
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(38)
image du véhicule
2025 Santa Cruz
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(17)
image du véhicule
2025 Santa Fe
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(18)
image du véhicule
2025 Santa Fe Hybrid
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(9)
image du véhicule
2025 Sonata
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(6)
image du véhicule
2025 Sonata Hybrid
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(2)
image du véhicule
2025 Tucson
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(56)
image du véhicule
2025 Tucson Hybrid
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(27)
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