Careless mistakes or honest oversight? I'm stranded either way.
Today is the second time the Kenosha and Aspen Tate Brothers store in Broken Arrow has tried to kill me. The first time I had my brake fluid changed but one of the bleeders was left loose and I lost my hydraulic brakes on HWY 169 at 70mph mere feet away from the back of a semi. Luckily, my cable operated e-brake worked sufficiently as I limped the car to the shop where I proceeded to do a very good job of not screaming at the kid at the desk. They did me right by redoing the work, refunding me, and giving me a free oil change.
I considered not returning but decided that I was otherwise happy with the other work done to my vehicles and to give them the benefit of the doubt. How foolish I feel now.
About a week and a half ago I went in for an oil change and asked that the tech check my brakes, bearings, tires etc. for wear at I was getting some weird road noise. When the car was returned to me I was told the rear tires had some flat spots that were causing some road noise but were otherwise ok. I was told the tires were near needing to be replaced but still had a little life left so they should be ok for now. Nothing about checking the brakes, bearings, etc. or diagnosis for the actual cause of the flat spots. They said they weren't going to rotate them because that would cause the vibration to go to the front to be felt through the steering wheel so I should just leave them in back till it was time to change them.
Now I'm writing this from a hotel room that my girlfriend had to have relatives help cover because I've got a nasty flat 4 hours away from our destination. Theres a big nasty hole worn into the inboard side of the tire. When I pulled the wheel to put the spare on I also noticed the balance weights were missing; perhaps the out of balance wheel ate itself or killed my bearing or a bad loose bearing vibrated the weights off but that's guesses at this point. After I put on the spare I still get a noise out of the rear so I'm still suspecting bearings.
Tomorrow I get to replace tires and I get to pay another shop to check my suspension and rolling components for wear like it should have been before I left so that the new tires aren't ruined like the one full of holes in my trunk right now. I am on vacation so obviously a lot of my plans for tonight and tomorrow are just cancelled and obviously that sucks. Worst case scenario, I pay a shop to replace some more parts or I do it myself in an auto parts store parking lot somewhere with tools freshly bought from Harbor Freight if the local shops don't have the time.
In closing, I'm pissed and I'm never doing business with Tate Boys again.
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I considered not returning but decided that I was otherwise happy with the other work done to my vehicles and to give them the benefit of the doubt. How foolish I feel now.
About a week and a half ago I went in for an oil change and asked that the tech check my brakes, bearings, tires etc. for wear at I was getting some weird road noise. When the car was returned to me I was told the rear tires had some flat spots that were causing some road noise but were otherwise ok. I was told the tires were near needing to be replaced but still had a little life left so they should be ok for now. Nothing about checking the brakes, bearings, etc. or diagnosis for the actual cause of the flat spots. They said they weren't going to rotate them because that would cause the vibration to go to the front to be felt through the steering wheel so I should just leave them in back till it was time to change them.
Now I'm writing this from a hotel room that my girlfriend had to have relatives help cover because I've got a nasty flat 4 hours away from our destination. Theres a big nasty hole worn into the inboard side of the tire. When I pulled the wheel to put the spare on I also noticed the balance weights were missing; perhaps the out of balance wheel ate itself or killed my bearing or a bad loose bearing vibrated the weights off but that's guesses at this point. After I put on the spare I still get a noise out of the rear so I'm still suspecting bearings.
Tomorrow I get to replace tires and I get to pay another shop to check my suspension and rolling components for wear like it should have been before I left so that the new tires aren't ruined like the one full of holes in my trunk right now. I am on vacation so obviously a lot of my plans for tonight and tomorrow are just cancelled and obviously that sucks. Worst case scenario, I pay a shop to replace some more parts or I do it myself in an auto parts store parking lot somewhere with tools freshly bought from Harbor Freight if the local shops don't have the time.
In closing, I'm pissed and I'm never doing business with Tate Boys again.