After keeping my truck 2 weeks longer than they were suppose to, the owner lying to us over and over (He's waited on parts for over a week, then he told us that he got the parts in one day, being told it would be finished next Thursday, then next Thursday, next Monday or Tuesday, then they called and said it's done on Tuesday but still running rough like when i brought it There, was told i needed a ecm (which i purchased a used one and brought to them, they later said it didn't work and that mine was just a wiring problem down by the transfer case that they found and fixed....AFTER the engine was back in?!?!) They supposedly spent all day on Tuesday going over everything (i was in the parking lot for over an hour and no one was near my truck, They were just standing around and then pretended to look at a vehicle that was just dropped off by a wrecker) then finally on Wednesday they said it's done. After i picked it up the service engine soon light came on about 20 miles later, the air doesn't work due to them ripping out and breaking a connector (prior to bringing my truck to these ripoffs, the air was PERFECT), the crankshaft sensor connector was also ripped out and broke BUT BARELY ZIP TIED BACK TOGETHER (so poorly that the zip tie came off...that's how we found out, it wouldn't start) and it's leaking fluid out of a line near the radiator. We called the owner and explained all of this only for him to say "well didn't They zip tie it?" SO HE KNEW THAT THEY BROKE THE CONNECTOR, ZIP TIED IT AND HE NEVER SAID A WORD TO US ABOUT IT!!! And he told us to call back on Monday. I have kids and this guy doesn't even care if we get stranded or anything. I Now have to replace over $200 in parts for their carelessness and negligence. They supposedly spent an entire day going over the work they had done but somehow missed the a/c connector that is broke and just hanging there (that my husband found in 2 minutes) and the leaking fluid?! DO NOT TRUST THESE PEOPLE! DO NOT TAKE YOUR VEHICLE THERE!! THEY ARE AS SHADY AS THEY COME!! THEY WILL RIP YOU OFF!! FOR THE AMOUNT OF MONEY I PAID THEM TO FIX MY TRUCK, THIS SHOULDN'T BE HAPPENING!!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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