We appreciate your feedback regarding your recent experience with our repair services. We strive to complete all repairs as swiftly as possible while maintaining our commitment to quality. It seems we may have missed the mark this time, and for that, we sincerely apologize. Understanding the payment process can sometimes feel as complex as navigating a labyrinth, especially when dealing with multiple insurance companies. We will look into your situation further to ensure that our procedures are as seamless and efficient as possible for our customers moving forward. We value your input and will use it to enhance our services. Thank you for providing us the opportunity to improve.