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Joseph K.

Princeton, IL

12/07/2022

Catégorie : Sales

Avoid!

I would avoid this brand absolutely. Let this serve as a warning to all hyundai owners and prospective buyers. This company does not support their customers or their products. My 2018 Sonata's engine failed on July 15, 2022 after two years of back and forth with my dealership (elgin hyundai) . After Elgin Hyundai falsified reports to hyundai national passing my engine through an oil consumption test when it should have failed. I then took my car to a new dealership who had to redo all past tests. Their directive was drive the car until it fails. Hyundai won't do anything until then!. The service advisor stated when it fails towe it to the nearest location and hyundai will take it from there. It just so happened to fail in Cincinnati, Ohio. 6 hours from my home in Illinois. The closest dealership was Jeff Wyler, superior hyundai and this is where my car has sat since July, 15th and it is now 11/18. After my car broke down It took over a month for hyundai to return my call. Jeff wyler refused to return my call or hyundai national calls. To this point after two months I rented a car and drove the 6 hours to Jeff wyler. At that point in time upon arriving to the dealership the service advisor stated it would take 6-16 months for them to evaluate my vehicle. I cleaned out my car and did what hyundai national advised me of ....wait! However while at jeff wyler i did speak to their sales manager Tim about a possilbe buy out. Tim advised me that they would not be able to purchase my car unil its completely fixxed. Again, months went by and Jeff wyler again is not returning my or hyundai's calls and out of the blue on 11/17 I receive a call from the service department at Jeff wyler stating my car is ready for pick up and there was never anything wrong with it and to remove it from their lot. After a few calls with the service department and sales office I received a multitude of different stories of what tests my car went through and what was done to determine it was tip top. I then immediately called Tim in sales and advised his service department stated my car was fine and that they drove it and I could come pick it up, I inquired what his offer would be. We came to a number that would pay off the remainder of my loan. However Tim stated he would have to drive it and confirm it's condition and drive ability. Which seemed odd to me as the service department just told me it was safe enough to drive back to Illinois and that there was nothing wrong with it. I questioned this and was told I would receive a call back, which I didn't. I then drove the 6 hours again to Cincinnati the next morning only to find out jeff wyler lost my keys with in the 24 hours they told me to come get it and when I arrived at the dealership at 1pm on 11/18. I was assured they would find it or they would at least be able to program a new fob and we were told to wait. After 2 hours we were informed they would have to order a fob and we would need to handle this at a later time. They gave me the expectation of the receipt of the new fob the following Monday 11-21. It is now 12-07 and I have yet to hear anything. They have not returned my multiple emails and calls regarding my car. I am at a loss with this.

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