Overall the repairs took much too long and exceeded the 30 day rental we were granted from insurance. This out a big stress on my family due to the fact we had 2 full time workers and a child in preschool.

Stephen P. de Sunroad Collision Center a répondu le 10/14/2024 12:57 PM

We appreciate you sharing your experience with us. It sounds like the waiting game really tested your patience and possibly even your family's love for board games. We completely understand how stressful it can be when repairs take longer than expected, especially with a busy household. Your feedback is important, and we'll be looking into ways to improve our timelines to help avoid this kind of situation in the future. If there’s anything more you’d like to discuss, please reach out. We’re here to help.

Stephen P. de Sunroad Collision Center a répondu le 10/14/2024 12:59 PM

Sorry about the color match. Glad we could make it right.

CG

Camilo G.

Subaru Crosstrek

08/19/2024

Vérifié Client

9

Thanks

Thanks! Great communication throughout the repairs!

SL

Sylvia L.

Subaru Forester

11/07/2023

Vérifié Client

10

Collision Repairs October 2023

Outstanding, high quality service. Very professional and communicate extremely well.

DL

Deacon L.

Subaru BRZ

10/27/2023

Vérifié Client

10

Great service & customer service

Justine was extremely communicative with me throughout the process and always nice on the phone. Always willing to answer questions and if I called and she wasn’t in I would get a timely return call. The technicians also did a great job with the color match and repairs. I may have gotten lucky with parts availability but the repair was done in a timely manner without sacrificing quality of work!

TH

Todd H.

Subaru Crosstrek

10/16/2023

Vérifié Client

9

Overall good experience

Did a great job repairing my Subaru, timely and looks brand new. Parking on site could be better but overall would definitely use them in the future.

NN

Nikil N.

Subaru Outback

09/13/2022

Vérifié Client

2

Took 8 months for repair and did not do proper repair

5 months to get parts and then 3 more months to fix the car. No transparency on timelines to repair or status of car. Steve the director claimed that the CV joint axle part is not available in the whole of US. When I contacted their parts department regarding the part it showed that the part was lost on initial order and never reordered. I contacted Subaru customer care and expedited the part and it came in a week. Collission center did an improper repair and installed one of the springs on the front axle on wrong orientation leading to damage of abs sensor. There was an evident spring grinding noise while backing and it seems their post assembly check was not proper. The problem was identified at Kearny Mesa subaru service, fixed and billed to the collission center for faulty repair. Very difficult to get any updates from Justine. I did not expect this service from Subaru certified collission center.

RM

Robert M.

Subaru Crosstrek

08/28/2022

Vérifié Client

8

Excellent mechanics and work on the vehicle

Although the process was long and tedious, my vehicle was repaired expertly and is performing at a higher level now than it ever has. Props to the mechanics who worked on the car. Engine quieter, AC quieter, handling tighter and smoother. And the car looks great. The process was a drag and I had to reach out often and consistently for updates, but ultimately my vehicle is better than ever.

JT

Johnathan T.

Subaru Ascent

08/06/2022

Vérifié Client

0

Sucked

Customer service sucked, they took 2 months to repair my vehicle

NN

Nikil N.

Subaru Outback

07/25/2022

Vérifié Client

0

7 months for repair

This center is very difficult when it comes to time lines for repair. I had to have forced communication with Justine and Stephen to get any real updates on the car repair. They did not give a clear picture of what was happening with the repair process. It took 7 months for repair.

KG

Karen G.

Subaru Crosstrek

07/20/2022

Vérifié Client

10

Great Service

I asked a friend for a suggestion on my car repair since I know he's pretty critical. So glad I asked him. Very pleased with the finished product, quickness of the repair and communication throughout the process.

10 sur 10 résultats

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Sunroad Collision Center

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