Tonya was professional and courteous. She took care of everything and even anticipated my needs. The person who serves you can make all the difference in your experience. Tonya’s service and attention to detail made my day.

Recommandé

Dillon P.

Weirsdale, FL

2012 Hyundai Sonata Hybrid

10/19/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Customer Service

I received great customer service, they got straight to it, fast and well done. I will be coming back for all needed maintenance and other needs.

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/22/2019 01:00 PM

THANK YOU FOR ANSWERING THE HYUNDAI QUESTIONNAIRE. WE TRULY APPRECIATE YOUR BUSINESS AND WE LOOK FORWARD TO SERVING YOU AGAIN!

Client vérifié

Pollocksville, NC

2019 Hyundai Elantra

10/19/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/22/2019 01:00 PM

THANK YOU FOR ANSWERING THE HYUNDAI QUESTIONNAIRE. WE TRULY APPRECIATE YOUR BUSINESS AND WE LOOK FORWARD TO SERVING YOU AGAIN!

Client vérifié

Jacksonville, NC

2011 Hyundai Sonata

10/18/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

My engine went out and luckily the dealership was able to replace it under warranty even though I bought this car second hand.

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/22/2019 12:59 PM

THANK YOU FOR ANSWERING THE HYUNDAI QUESTIONNAIRE. WE TRULY APPRECIATE YOUR BUSINESS AND WE LOOK FORWARD TO SERVING YOU AGAIN!

Bill G.

Jacksonville, NC

2012 Hyundai Elantra

10/15/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Professional, punctual, and personalized care was given to order parts then install on my 2012Elantra. Outstanding service from Josh, Tonya, and staff in Parts Dept.

Thanks for more outstanding service with my 2012 Elantra. Josh and Tonya tracked parts ordered then scheduled me for installation. Throughout the day, I was given updates. Professional and personal care are much appreciated. Thank you.

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/17/2019 06:56 AM

THANK YOU FOR ANSWERING THE HYUNDAI QUESTIONNAIRE AND FOR BEING A LOYAL CUSTOMER. WE TRULY APPRECIATE YOUR BUSINESS AND WE LOOK FORWARD TO SERVING YOU AGAIN!

Mable J.

Teachey, NC

2018 Hyundai Sonata

10/12/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly atmosphere

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/17/2019 06:55 AM

THANK YOU FOR ANSWERING THE HYUNDAI QUESTIONNAIRE. WE TRULY APPRECIATE YOUR BUSINESS AND WE LOOK FORWARD TO SERVING YOU AGAIN!

Client vérifié

Jacksonville, NC

2012 Hyundai Tucson

10/11/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent Customer Service

I had an oil change and the woman, Terry (?), too care of me. A week later I bring the car back because I hear a funny noise. She got down on the ground and showed me why my car was most likely making noises and when I asked her to just take care of me, she DID. she made sure my car got the necessary service AND provided me with a quote for a part I will need to get replaced soon.

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/17/2019 06:55 AM

THANK YOU FOR ANSWERING THE HYUNDAI QUESTIONNAIRE. WE TRULY APPRECIATE YOUR BUSINESS AND WE LOOK FORWARD TO SERVING YOU AGAIN!

Sonja W.

Jacksonville, NC

2015 Hyundai Genesis

10/08/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly

Non recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/09/2019 07:23 AM

Thank you for answering the Hyundai questionnaire. We are excited to hear that you enjoyed your visit and we look forward to serving you again!

Client vérifié

Kinston, NC

2011 Hyundai Tucson

10/05/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly staff

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/07/2019 06:21 AM

Thank you for answering the Hyundai questionnaire. We appreciate the kind words and we look forward to serving you again!

Paul M.

Jacksonville, NC

2014 Hyundai Sonata Hybrid

10/05/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

fast efficient service .

Friendly service people who explain in detail to the problems . Service is on time and doe snot feel like i am in the doctors office !

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/07/2019 06:20 AM

Thank you for answering the Hyundai questionnaire. We are excited to hear you enjoyed your visit and as always it is our pleasure to serve you!

Marlene B.

Jacksonville, NC

2014 Hyundai Genesis

10/04/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Horrible

Absolutely never service any of my vehicles and I'll tell everyone including bbb.

Non recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/07/2019 07:42 AM

Thank you for answering the Hyundai questionnaire. We are truly sorry that you feel like you had a horrible experience. I have performed an investigation on your issue and my results are as follows. On 8-13-19 you came in with the complaint of vehicle will not start. Upon diagnosis from our master certified Hyundai technician we found that the ECM did not communicate with the vehicle. We then contacted you with the quote of $1768.71 + tax for replacing the ECM. We also explained to you that because the vehicle is unable to be communicated with, we are unable to tell you if there is any problems lying behind the ECM. You approved by phone on 8/22/19 @ 9:37am to go ahead and order and replace the ECM. The ECM was on national backorder, hence why the vehicle was in service for 47 days. After we received the ECM and installed it, the vehicle started but did not run properly. However at this time we were now able to communicate with the vehicle and immediately started diagnosing the vehicle further. After calling you and letting you know what our findings were and after being called a liar by you I reached out to the Hyundai engineer and asked him to please help us diagnose your vehicle for peace of mind to you. The Hyundai engineer and our Master Hyundai certified technician found that your throttle body had an internal short which originally caused the ECM failure. I called you and you approved the additional repair of $619.73 + tax. upon completion of repairs we then test drove your vehicle with no issues. During this whole process we provided you a rental car at no cost to you for customer satisfaction. Also we provided a $100.00 off your total bill. I truly feel like we went above and beyond for you and i am sorry if there is any way we did not. We appreciate your business and look forward to hopefully getting the opportunity to serve you again!

Debra G.

Matthews, NC

2015 Hyundai Sonata

10/03/2019

Type de service : Repair

Vérifié Client

Catégorie : Service

It was a Saturday and my engine was dead, a recall, needed new engine, Service Advisor took care of me and got me in a rental car. I was from Charlotte visiting family.

The service advisor was excellent and wanted to help me get my Sonata taken care of. Excellent service. I came back the next weekend and dropped off my rental and Mike who drives the shuttle came and picked me up and took me back to the Hyundia dealership. He was great. He dropped us off the weekend before to get our rental car for the week.

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/04/2019 05:06 AM

Thank you for answering the Hyundai questionnaire. We are excited to hear that you enjoyed your five star visit. Thank you for your business and we look forward to serving you again!

Client vérifié

Swansboro, NC

2015 Hyundai Elantra

10/01/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service

Thank you Tonya!

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/04/2019 05:05 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate you and look forward to serving you again!

Client vérifié

Richlands, NC

2019 Hyundai Santa Fe

09/30/2019

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Vehicle

I was a few minutes early and my vehicle was taken back for servicing immediately. My vehicle was finished in less than an hour. I was very comfortable in their waiting area.

Recommandé

JOSHUA D C. de Stevenson Hyundai of Jacksonville a répondu le 10/04/2019 05:05 AM

Thank you for answering the Hyundai questionnaire. We truly appreciate you and look forward to serving you again!

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