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Steve Moyer Collision Center

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(35 Avis)
66
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
66
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(610) 916-7000
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure de l'Est (É.-U. et Canada)
101 S Centre Ave Leesport, PA 19533

Affiliations

Subaru Certified Collision Network
Steve Moyer Collision Center's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(35 Avis)

RI
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Raphael I.
SUBA Forester Premium AWD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2025
client vérifiéVérifié Client
10
Highly Recommend
Jeff Ault, Service Estimator and Bob Bertsch, General Manager went over and beyond with communicating with me about my repairs, requests and questions. Very happy with both of them and made the whole process less frustrating at times because they were on the ball and kept in contact with me. They both deserve a raise!

MD
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Madalene D.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/28/2025
client vérifiéVérifié Client
6
Not what I expected
Not what I was expecting from Subaru
Bob B. de Steve Moyer Collision Center a répondu le 03/31/2025 05:54 AM

We appreciate you taking the time to share your thoughts. It sounds like your experience with us was a bit of a curveball, and we understand how disappointing that can be. Our aim is always to meet expectations, especially when it comes to vehicles as trusty as a Subaru. If you feel comfortable sharing more about what didn’t align with your expectations, we’re all ears. Your feedback helps us fine-tune our services.


EP
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Ethan P.
SUBA WRX Premium Manual
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2025
client vérifiéVérifié Client
10
WRX Repairs
I wouldn’t trust anyone else repairing my Subaru. Great work done in a timely manner.

PM
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Pamela M.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/21/2024
client vérifiéVérifié Client
8
Rental car service poor that was promised in advance did not happen.
I needed a rental car while my car repair was being done. I was from 20min away from my home and was promised a rental from the local Enterprise co. Day of drop off, no one was available to drive me to my local Enterprise to pickup my rental that had been arranged in advance. Ended up with an Enterprise car from a rental about 1/2 a mile away. I am 5ft and the only available rental was a 3seat minivan that I was going to have to use for a week!!!!!! Thank God the body shop manager at lease procured that vehicle. The local Enterprise co that had arranged for a rental in advance of the appt was not happy with this. But I could do nothing at the last minute like that. I was stuck at the repair shop for 1 1/2hr that morning. The repair shop workmanship was excellent, but the rental car experience was poor!!!!
Bob B. de Steve Moyer Collision Center a répondu le 08/21/2024 12:17 PM

We appreciate your feedback, Pamela. It's unfortunate to hear about the inconvenience you faced with the rental car arrangement. Providing a seamless experience, including coordinating rentals, is an aspect we aim to deliver consistently. Unfortunetly I see you had the rental set up through an Enterprise agency outside our area and we have no control over them.When the shop sets them up, we use our local agency where we have a good relationship and they understand our customers needs We are pleased to know that the repair work was excellent and hope to serve you even better in the future. 
If there is ever a need for our services again, please let us set up the rental with our local agency and i would expect you would have a much better service expieriance. 


RD
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Randy D.
SUBA Forester Premium w/Continuously Variable Transmiss
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/10/2024
client vérifiéVérifié Client
5
Needs better communication
Terrible communication. I had 2 call several times to find out where in the process the car was. I one point told would be ready the following morning. Did not happen, got the old we are short staffed. Just tell the customer the truth.
Bob B. de Steve Moyer Collision Center a répondu le 08/20/2024 07:08 AM

Hello there, We truly appreciate you taking the time to share your experience. It's disappointing to hear that our communication fell short of your expectations. We understand the importance of keeping our customers informed about the progress of their repairs, and we apologize for any inconvenience this may have caused. Your feedback is valuable, and we will address this internally to ensure better and more transparent communication moving forward. Thank you for bringing this to our attention.


MW
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Micheal W.
SUBA Legacy Premium w/Continuously Variable Transmissio
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/10/2024
client vérifiéVérifié Client
10
Recommend
Great service.

KW
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Karen W.
SUBA Outback Onyx Edition XT w/Continuously Variable Tr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2024
client vérifiéVérifié Client
10
Excellent Collision Repair
I had a wonderful experience with Steve Moyer Collision Center and my Outback looks GREAT!!
Mary, Gary, and Mark were all very helpful. When I would call about something Mary would always make sure I understood what was happening and explained things to me. Everyone was very helpful, polite and respectful.
Bob B. de Steve Moyer Collision Center a répondu le 07/05/2024 04:28 AM

Thank you so much for the glowing review! We're thrilled to hear that your Outback looks great, and we'll be sure to pass along your kind words to Mary, Gary, and Mark. We pride ourselves on providing helpful, polite, and respectful service, and we're delighted that you experienced just that. If you ever need anything in the future, don't hesitate to reach out. Drive safely!


BN
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Bobbie N.
SUBA Outback Limited PZEV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2024
client vérifiéVérifié Client
10
A1 Service
Always friendly, helpful and reliable. Excellent customer service!!
Bob B. de Steve Moyer Collision Center a répondu le 05/03/2024 10:14 AM

Thank you for the fantastic review, Bobbie! We're thrilled to hear that you had such a positive experience with us. Providing excellent customer service is always our top priority, and we're glad to hear that our team's friendly and reliable approach made a difference for you. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support!


PC
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Praveen C.
SUBA Forester Premium
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/18/2023
client vérifiéVérifié Client
8
Great service and repairs
Great service and courteous staff. Good quality of work/repairs, I am very satisfied with how my car was restored to its pre-accident condition. I would recommend the collision center to anyone without any hesitation or reservations.
Ken V. de Steve Moyer Collision Center a répondu le 12/22/2023 03:20 PM

Thank you for your positive feedback, Praveen! We are delighted to hear that you were pleased with our service and quality work. We strive to make sure each customer leaves our collision center satisfied, and it's great to hear that your car is back to its pre-accident condition. We take pride in providing excellent customer service and we appreciate you recommending us to others.


EK
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Edward K.
SUBA Outback Limited
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2023
client vérifiéVérifié Client
10
Quality repair
The repair on my car looks great. They beat their estimated finish time by two days. Everyone at the shop was friendly and helpful
Ken V. de Steve Moyer Collision Center a répondu le 12/08/2023 09:14 AM

Thank you so much for your kind review, Edward! We are so happy to hear that you are pleased with the repair and were impressed by our speedy work. We strive to provide friendly and helpful service at Steve Moyer Collision, and we are glad that we could provide you with the experience you deserved. We appreciate your business!


DD
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Diane D.
SUBA Outback Premium PZEV
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/02/2023
client vérifiéVérifié Client
8
Repairs
The vehicle looks great. The communication was awful.

MS
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Michael S.
SUBA Impreza w/Continuously Variable Transmission
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2023
client vérifiéVérifié Client
10
Efficiency and quality of work made our experience painless
My experience with Steve Moyer Subaru was so great that if I should ever need their service again I would not hesitate to call them and would always recommend them.
Ken V. de Steve Moyer Collision Center a répondu le 11/09/2023 05:45 PM

Thank you for your kind words, Michael! I'm glad to hear that your experience was great and that you would recommend us. We strive to make sure all of our customers are satisfied with their service and it's wonderful to know that we achieved that with you.


DB
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Douglas B.
SUBA Ascent Touring w/7-Passenger Seating
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2023
client vérifiéVérifié Client
10
Service oriented!
Only made sense to have my Subaru fixed by Subaru!
Ken V. de Steve Moyer Collision Center a répondu le 09/27/2023 04:09 PM

Thank you Douglas! We appreciate your support and are proud to be the go to for repairs on your Subaru. We're glad that we could provide you with the quality service you need and look forward to seeing you next time.


BH
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Barry H.
SUBA Ascent Touring w/7-Passenger Seating
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2023
client vérifiéVérifié Client
10
Car was repaired on time. Was kept up with the progress on the repair, when car was ready for pick up it was spotless inside and outside.
Would recommend Steve Moyer Collision for anyone that needs their car repaired.
Ken V. de Steve Moyer Collision Center a répondu le 09/15/2023 10:24 AM

Thank you so much for your kind review, Barry! We are so glad to hear that you had such a great experience with us! We strive to provide excellent customer service and quality repairs.


AA
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Alycia A.
SUBA Impreza Sport w/Continuously Variable Transmission
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/24/2023
client vérifiéVérifié Client
0
Bad customer service at the shop, Steve Moyer had to get involved
While the work done on my car was great, the customer service provided by the collision center was horrid. There was little to no communication with myself or the insurance resulting in the insurance cancelling my rental car. The estimator did not submit the proper paperwork in the beginning and it ended with my car being in the shop for 6 weeks for a repair that requires no more than 3 days. Fortunately Steve Moyer is very involved and took amazing care of me and fixed the issues immediately. I do not recommend this shop as it shouldn't take the owner getting involved, but thankful that he did make everything right in the end.

1-15 sur 35 résultats
Offres et publications
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.

Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Subaru Collision Center repairs not only safeguard your current warranty, providing peace of mind, but also uphold your vehicle's long-term value.


Trust Subaru Certified Collision Centers for expert repairs. Our skilled technicians and genuine parts ensure safety and excellence in restoring your Subaru's condition.

Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.

Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Thanks for the great review, Edward! We're glad you're happy with the repair and that you had a positive experience with us.
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Thanks for the amazing review, Michael! We're so glad you had a great experience with us and we look forward to seeing you again!
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Thanks for the kind words, Douglas! We're so glad you chose Steve Moyer Collision to get your Subaru fixed.
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Thanks for the kind words, Brian and Holly! We're so glad to hear that Bob Thomas was able to make your collision repair experience a pleasant one.
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Thanks for your kind words, David A! We're so glad we could make it easy for you to drop off and pick up your car.
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Thanks for the great review, Courtney! We're so glad we could help you get back on the road quickly after your accident.
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Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.

Thanks for the great review, Sharon! We're glad you found us to be the place to go for collision work. ? We're proud to have been able to make your car look brand new!
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Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.

Thanks for the kind words, Brian and Holly! We're so glad to hear that Bob Thomas was able to make your collision repair experience a pleasant one.
Apprendre encore plus

Thanks for your kind words, David A! We're so glad we could make it easy for you to drop off and pick up your car.
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Thanks for the great review, Joshua! We're so glad to hear that you had a great experience with us. We strive to provide the best service and repairs.
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Thanks for the great review, Kenneth! ? We're glad you had a wonderful experience with us. We strive to provide the best service possible.
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