Smith Auto & Transmission's Avis

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W H.

Victoria, TX

12/29/2021

GREASE MONKEYS.101

These Grease Monkeys, Absolutely killed my trans, after taking it to them for a minor bellhousing oil drip, then denying they dropped the oil pan to check/make band adjustments (pan Had to be removed, and oil soaked cork gasket backed up that they did).
In the 45 years that I've had this 57 yr old car, Only My wrenches have touched her, prior to the shop at this same location, that rebuilt the trans, and after 200+ miles of running, leading me to take her to this grease pit that started up as was suggested by the previous shop's owner, for this MINOR FOLLOW UP

They misadjusted internal bands, and left an internal oil pressure line loose, causing damage. They re-replaced the torque converter with an incorrect one, bending flywheel, and causing other internal damage.

Mr Transmission in San Antonio corrected their damage.
Worth The Tow charges.

Harrison C.

Louise, TX

11/12/2021

Shoddy workmanship and Cussed out

I was an actual customer and will never go back. This was my experience with my daughters car.
#1 when hunting for a transmission shop in the area, I chose Smith since the nice lady on the phone said that it would take a week…1 day to tear down, 1 day to diagnose and order parts and 2 days to get parts in and start the rebuild and it should be ready right when I needed it prior to my daughter needing it for college up by Arkansas…..needless to say THAT didn’t happen. Was not even evaluated for 4 days…so we were forced to make other arrangements. And you know this understandable with current supply issues.

#2 When I FINALLY got the car back it seemed like they had done what they said they would do since the car ran great. They also said that their work was backed by a 18,000 mile warrant, which I thought was great….However I didn’t know I would be needing to use that warranty after only 600 miles….After we arranged for our Daughter to come back from Arkansas to pick it up, no no sooner got back to Arkansas and the Transmission LEAKED. Not only that the cab of the car REAKED with exhaust fumes. I had my daughter take it to another shop close to her school to make sure it was safe to drive ALL the way home AGAIN. 1st thing he said was that apparently Smith Automotive “technician” had cut or damaged the exhaust and had done a terrible job on the repair. 2nd thing he found was a missing bolt hold the Transmission to the engine, 3rd Smith Automotive “technician” had painted over dirt in order to make it look like a full rebuild job.
#3 when I asked them to make this right, they refused. And when I went to go pickup the car I went in gave them my name and asked for the key and he said that he wanted to put the car back on lift to show me the issue with the exhaust, I said there was no need since it would not make a difference. I never raised my voice but the owner followed me outside and stated, and I quote “If you are going to be a D1ck about this I am canceling your Warranty” and then started throughly Cussing me out in front of my wife and child that had brought me to pick up the car. If you want F bombs yelled at you in front of your 12 year old…This is your kind of shop.
I encourage you to avoid this shop, I know I won’t be back nor will the Company I work for be back.

Sammy S.

Texas

GMC Yukon

03/24/2021

Vérifié Client

Catégorie : Service

Sammy said service was done quickly and the vehicle is doing fine, nice and quiet now. Staff was awesome, got him in and out quick, and no problems. It is not making the noise it was prior to the service.

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Jamie S. de Smith Auto & Transmission a répondu le 03/25/2021 01:11 PM

Thank you Sammy . Please let us know if you have any issues or concern . Thank you for allowing us to work on your vehicle. Have a great day

Michael B.

Texas

GMC Sierra 1500

02/27/2021

Vérifié Client

Catégorie : Service

Michael said the staff provide very good service.

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Jamie S. de Smith Auto & Transmission a répondu le 03/02/2021 12:37 PM

Thank you , we pride ourselves on our customer service and great service. Please let us know if we can help .

Mike W.

Texas

Ford F-150

02/24/2021

Vérifié Client

Catégorie : Service

Mike said the service was okay and his vehicle is still running well. He also stated that the staff did keep him informed of what was happening and that they kept finding additional issues as they moved on and that was okay with him but he wished that they were more realistic with the final price of the job.

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Bob O.

Texas

Ford F-150

02/04/2021

Vérifié Client

Catégorie : Service

Bob said it was good. They did a great job.

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Susie J.

Texas

Dodge Dakota

02/04/2021

Vérifié Client

Catégorie : Service

Susie said everything is very good at the business and she would recommend them highly everyday. Susie said the business's employees got right on it and she was very pleased with their work.

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