I find the service at Shane’s to be honest and the service techs to be knowledgeable. I had a vehicle that was coming off dealer warranty and the dealer was refusing to service a break job that they performed only15k miles earlier. I called Shane’s to look at it. They diagnosed the issue and documented it.
With the knowledge I was able to ensure the vehicle was fixed properly.
That said they will now have all three of my cars to maintain and fix when things go wrong.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
With the knowledge I was able to ensure the vehicle was fixed properly.
That said they will now have all three of my cars to maintain and fix when things go wrong.