If you want to be treated like crap and your vehicle too, THIS is the place for you!
The absolute WORST service we have ever experienced in our life!
We brought our vehicle in on a Monday evening, so work can start on Tuesday and things started going downhill quickly. If you do not call for information on your vehicle, they won’t communicate with you whatsoever! They hide things from you and make excuses!
We informed them clearly of what the issues were that we were having. Arrangements were made for a rental to hold for three days. I called late Tuesday for an update and there was no information yet to give me. OK, no biggie! Come Wednesday early afternoon and again, no call to me to provide me with any information. I was finally told on Wednesday late afternoon that one issue was resolved during the diagnostic and that a part needed to be ordered for the other issue, which arrived Thursday. The part showed up Thursday and…. They ordered the wrong part, so the wrong part arrived. I was not contacted to be informed of the delay – guess what, I had to call to find out, again! Thursday made the third day of having the rental. The correct part was then ordered on Thursday, which would not arrive until Friday. The correct part arrived Friday and it was installed and after calling maybe three times I was told Friday evening that there were more issues with my vehicle. They asked that I leave the vehicle for them to continue work on it Saturday and I would get a call from them on SATURDAY, you guessed it… I got NO phone call. Monday morning, I call to speak with my advisor Kevin and he was not in, so I had to speak the foreman Stanley. They beg to keep your vehicle and say they need more time, but they want to bill you more instead of just admitting that they can’t find the problem. Hey, if you can’t fix it, that’s fine – just SAY IT!
They had our vehicle for a full week, they lie to your face and leave your vehicle sitting. Zero communication from Kevin if I didn’t call for an update and they like to blow smoke up your ass and make excuses.
We picked up our vehicle on Tuesday evening and they brought her out in worse condition than we dropped her off. They felt in this time of Covid that it was ok to bring her our filthy on the inside, the rubber seal hanging off by the rear hatch door and the flap part between the bumper and tire the covers wiring hanging on by one zip tie. WE DID NOT DROP HER OFF IN THIS CONDITION!
The whole experience was terrible, the customer service, the actual service, the lack of communication – all of the lies and the excuses! Made me absolutely sick!! I was more than patient in the beginning!! Telling me the vehicle came out like this because 3 people were working on it – NONE of those three people working on it or Kevin had not even one eight of their brain working to say, damn, WE gave them a real bad experience here, we should look the vehicle over before we return it to them. The disrespect!! Take care of the vehicles dropped off for service as if they were your own!
Funny thing here too is when you start asking for General Manager names and District Manager - Oh, I don't know, but I can get it for you... blah, blah, blah!!
You should treat customers how you would want to be treated yourself and if it was your very own vehicle!!
Everyone I spoke to was f.o.s., Kevin, Hector, Stanley – your discount of $126.00 and an offer for a free detail would NEVER make me think about bringing my vehicle back here for all we’ve been through!
They make you pay before they bring the vehicle out, so you can't see the damage they've done!
I can’t reiterate enough how terrible this place is – take your vehicle to Toyota in Mamaroneck and save yourself the hassle of run-arounds, lies, lack of communication and disrespect!!
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The absolute WORST service we have ever experienced in our life!
We brought our vehicle in on a Monday evening, so work can start on Tuesday and things started going downhill quickly. If you do not call for information on your vehicle, they won’t communicate with you whatsoever! They hide things from you and make excuses!
We informed them clearly of what the issues were that we were having. Arrangements were made for a rental to hold for three days. I called late Tuesday for an update and there was no information yet to give me. OK, no biggie! Come Wednesday early afternoon and again, no call to me to provide me with any information. I was finally told on Wednesday late afternoon that one issue was resolved during the diagnostic and that a part needed to be ordered for the other issue, which arrived Thursday. The part showed up Thursday and…. They ordered the wrong part, so the wrong part arrived. I was not contacted to be informed of the delay – guess what, I had to call to find out, again! Thursday made the third day of having the rental. The correct part was then ordered on Thursday, which would not arrive until Friday. The correct part arrived Friday and it was installed and after calling maybe three times I was told Friday evening that there were more issues with my vehicle. They asked that I leave the vehicle for them to continue work on it Saturday and I would get a call from them on SATURDAY, you guessed it… I got NO phone call. Monday morning, I call to speak with my advisor Kevin and he was not in, so I had to speak the foreman Stanley. They beg to keep your vehicle and say they need more time, but they want to bill you more instead of just admitting that they can’t find the problem. Hey, if you can’t fix it, that’s fine – just SAY IT!
They had our vehicle for a full week, they lie to your face and leave your vehicle sitting. Zero communication from Kevin if I didn’t call for an update and they like to blow smoke up your ass and make excuses.
We picked up our vehicle on Tuesday evening and they brought her out in worse condition than we dropped her off. They felt in this time of Covid that it was ok to bring her our filthy on the inside, the rubber seal hanging off by the rear hatch door and the flap part between the bumper and tire the covers wiring hanging on by one zip tie. WE DID NOT DROP HER OFF IN THIS CONDITION!
The whole experience was terrible, the customer service, the actual service, the lack of communication – all of the lies and the excuses! Made me absolutely sick!! I was more than patient in the beginning!! Telling me the vehicle came out like this because 3 people were working on it – NONE of those three people working on it or Kevin had not even one eight of their brain working to say, damn, WE gave them a real bad experience here, we should look the vehicle over before we return it to them. The disrespect!! Take care of the vehicles dropped off for service as if they were your own!
Funny thing here too is when you start asking for General Manager names and District Manager - Oh, I don't know, but I can get it for you... blah, blah, blah!!
You should treat customers how you would want to be treated yourself and if it was your very own vehicle!!
Everyone I spoke to was f.o.s., Kevin, Hector, Stanley – your discount of $126.00 and an offer for a free detail would NEVER make me think about bringing my vehicle back here for all we’ve been through!
They make you pay before they bring the vehicle out, so you can't see the damage they've done!
I can’t reiterate enough how terrible this place is – take your vehicle to Toyota in Mamaroneck and save yourself the hassle of run-arounds, lies, lack of communication and disrespect!!