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SureCritic / Concessionnaire Hyundai / Seidel Hyundai
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Seidel Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 977 Avis)
79
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Détails du score

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
118
Total des ReScores™
4,7
Moyenne de ReScore™
79
Score NPS ®

Détails de l'entreprise

À propos

The service department at Seidel Hyundai is the backbone of our dealership. We have certified Hyundai technicians and a top class customer service and parts department to help serve you best. Seidel Hyundai is the first choice for people looking for the "complete package" in auto repair and maintenance. The service department at Seidel Hyundai is the backbone of our dealership. We have certified Hyundai technicians and a top class customer service and parts department to help serve you best. Seidel Hyundai is the first choice for people looking for the "complete package" in auto repair and maintenance.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(610) 775-5100
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
6125 Shillington Plaza Reading, PA 19607
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 977 Avis)
Écrire un avis
Avis récents
RY
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Rebecca Y.
Reading, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/22/2024
0
Catégorie : Service
Dishonest service department
The service department lied to me and told me that my 2017 Elantra doesn’t have an oil indicator light when I asked why the oil light didn’t come on when the car was low on oil. They further lied by telling me it is normal for the car to burn 4 quarts of oil and have no oil left before the car is due for an oil change. They said that isn’t a malfunction; it’s “normal wear and tear”.

I took my car there for a bearing clearance test to see if there was a potential manufacturing defect with the engine and they refused to perform the test.
RY
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Rebecca Y.
Reading, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/22/2024
0
Catégorie : Service
Dishonest service department
The service department lied to me and told me that my 2017 Elantra doesn’t have an oil indicator light when I asked why the oil light didn’t come on when the car was low on oil. They further lied by telling me it is normal for the car to burn 4 quarts of oil and have no oil left before the car is due for an oil change. They said that isn’t a malfunction; it’s “normal wear and tear”.

I took my car there for a bearing clearance test to see if there was a potential manufacturing defect with the engine and they refused to perform the test.
JM
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Joe M.
Upper Darby, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/29/2023
0
Catégorie : Service
Never again would I do business with this back stabbing idiot
The worst service I’ve ever gotten on the sales tell you one thing, then do another then tell you that that you imagine what you’re seeing on aunt Kelly’s they can kiss my ass. I’ll never be there again.
TW
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Todd W.
Ephrata, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/06/2023
0
Catégorie : Service
Horrible Service
Horrible Service Department!
Scheduled service for safety issue to correct headlights since they don’t work properly to pass inspection. Arrived on time for service appointment to find out the necessary replacement headlights were not in stock despite providing a reason for my appointment was provided at time of making the appointment. Unable to have car pass inspection due to faulty manufacturer defects. Loss of wages due to having to take car for needed safety service today and I have to return and take off of work again to get replaced before inspection due date.
TW
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Todd W.
Ephrata, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/06/2023
0
Catégorie : Service
Horrible Dealership
Horrible Service Department!
Scheduled service for safety issue to correct headlights since they don’t work properly to pass inspection. Arrived on time for service appointment to find out the necessary replacement headlights were not in stock despite providing a reason for my appointment was provided at time of making the appointment. Unable to have car pass inspection due to faulty manufacturer defects. Loss of wages due to having to take car for needed safety service today and I have to return and take off of work again to get replaced before inspection due date.
TS
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Tina S.
Birdsboro, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/31/2023
0
Catégorie : Service
Worst mechanic/management service!
Took car for problem. Was told 98% sure problem fixed. Drive carcsame day not fixed. Told to bring back but eat the 400.00 + mistake. Kept over weekend. Checked on Monday was told need battery and would be extra 400.00 + due to all the extra hours fixing their 1st mistake. Won’t take any money off for THEIR MISTAKE. Take extra mileage and go to a different dealer. Trust me! Reporting to better business bureau! This is a disgrace!
SH
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Sharon H.
Wernersville, PA
2019 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
I was very satisfied
I had a great salesman he helped with all details of the car and was very friendly and the owner helped me get a great car -go see Matt a great salesman
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 04/11/2022 06:17 AM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!

Seidel Service Team
Seidel Hyundai
(610) 775-5100

HB
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Howard B.
Reading, PA
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
60,000 MILE SERVICE
SEIDEL HYUNDAI IS THE PLACE TO GO THEY HAVE 3 TO 4 ADVISORS AT THERE COUNTERS AT ALL TIMES AND EVEN IF THEY ARE ALL BUSY SOMEONE WILL LOOK UP AND SAY I'LL BE RIGHT WITH YOU. THEY IGNORE NO ONE NO MATTER HOW BUSY THEY ARE THAT'S THE BEGINNING OF THE GREAT SERVICE THAT THIS DEALERSHIP PROVIDES
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 04/04/2022 12:12 PM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!

Seidel Service Team
Seidel Hyundai
(610) 775-5100

Client vérifié
Reading, PA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Very helpful.
Pete Bruche was extremely helpful and very professional. He answered all my questions and was very willing to work with my schedule. The company provided me with a rental car while my car was in the garage. They did not even charge me a diagnostic fee. Great service.
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 04/04/2022 12:12 PM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!

Seidel Service Team
Seidel Hyundai
(610) 775-5100

Client vérifié
Elverson, PA
2018 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
OK dealership.
We got our car serviced and had to wait...but it probably is that way at many dealerships. Staffing seems to be a challenge for them.
Good service.
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 03/31/2022 08:22 AM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!


Andrew Lis
Business Development Manager
Seidel Hyundai
(610) 775-5100 x2054
alis@seidelautogroup.com

Client vérifié
Reading, PA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Smooth and easy
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 03/31/2022 08:22 AM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!


Andrew Lis
Business Development Manager
Seidel Hyundai
(610) 775-5100 x2054
alis@seidelautogroup.com

AG
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Angela G.
Reading, PA
2019 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Typical Oil Change
They also checked a recall that I had no idea was an issue. All was good!
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 03/29/2022 08:20 AM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!


Andrew Lis
Business Development Manager
Seidel Hyundai
(610) 775-5100 x2054
alis@seidelautogroup.com

AP
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Ashish P.
Shillington, PA
2019 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Very knowledgeable service department
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/28/2022
Type de service : Maintenance
0
Catégorie : Service
Not good to service there
I suggest not to go there for service sales department is good but service is horrible
RANDY M S., Service Manager de Seidel Hyundai a répondu le 03/29/2022 01:11 PM

Hello Ashish, I am sorry that you feel that way. I assure you it had nothing to do with services performed. We have master technicians working in our shop.I understand why you feel that way do to the timing of the issue. I am happy it was resolved and you had a chance to talk with Steve about your concerns. If you need help with anything or have any questions please reach out to me I am happy to help. 
Thanks, 

Randy Spayd
Service Manager
Seidel Hyundai
610 775 5100
rspayd@seidelautogroup.com
TB
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Thomas B.
Reading, PA
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great work completed
They always listen to us and accommodate.
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 03/29/2022 08:19 AM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!


Andrew Lis
Business Development Manager
Seidel Hyundai
(610) 775-5100 x2054
alis@seidelautogroup.com

Client vérifié
Womelsdorf, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Good service always from seidel.
In and out on a busy day, with an inspection emissions and a software update.
Seidel H., Seidel Service Team de Seidel Hyundai a répondu le 03/25/2022 01:25 PM

Thanks for taking the time to leave us a positive review! We sincerely appreciate your business! If you ever have any questions regarding your Hyundai, please do not hesitate to give us a call!


Andrew Lis
Business Development Manager
Seidel Hyundai
(610) 775-5100 x2054
alis@seidelautogroup.com

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