Scott's Collision Center Stroudsburg is full-service auto repair center specializing in auto body collision repair. We are able to provide our customers with the quality repairs that they deserve in a time frame that works for them. Scott's Collision Center Stroudsburg is full-service auto repair center specializing in auto body collision repair. We are able to provide our customers with the quality repairs that they deserve in a time frame that works for them.
I made the biggest mistake of my life by leaving my car with them on June 23, 2025.
The staff is unhelpful, and every time you call, they send you in circles.
It has been nearly three months, and I still don’t have my car back. Their only response is empty apologies over email with no real action, which is beyond frustrating.
There is a complete lack of communication among the team. Every issue is “escalated” to someone supposedly higher up, who somehow ends up being worse than the last.
To make matters worse, staff have made unprofessional and insulting remarks such as, “You’re not as difficult as our previous customer,” or implying that while rude customers get their work done on time (despite the staff wishing bad on them), “nice” customers like me are left stuck in an unfortunate situation. This kind of behavior is manipulative & disrespectful.
Initially they lured me into buying one of their Volvos, promising I would get my VW back within a month. When I refused and insisted on having my own car first, the excuses started: they claimed a shipment hadn’t arrived and would take another month— a shipment coming from Canada in 2025 which takes more than a month and is with no tracking number, no contact details. When I asked to speak directly with their parts supplier, they stalled for four weeks and never shared the information. They play games—responding at 5 PM on Fridays, promising callbacks that never happen, and constantly assigning me to new “point people” who either quit or vanish within days.
Most recently, I was told my car had been handed off to a third-party repairer. But when I asked for that shop’s contact details so I could follow up myself, they refused, saying only they would provide updates. This raises serious concerns that my car may be misused.
After three months of delays, excuses, lies, disrespect, and zero accountability, I can say with certainty: trusting this collision center with my car has been the worst decision I have ever made. I am writing this information so I hope at least one person is able to avoid the frustration I experienced