Sansone's Route 1 Hyundai will show you nothing but the highest quality repair and maintenance for your vehicle.Sansone's Route 1 Hyundai will show you nothing but the highest quality repair and maintenance for your vehicle.
Dropped off car the night before a 9:00 am appointment. Wasn’t greeted by anyone. I walked up to a service advisor and he told me I needed to go to the office to drop the keys. Went to the office, 3 staff members just chatting it up. Took a minute or two to be recognized after I said hello. Next day, didn’t get notification that they started the work (oil change/tire rotation and seatbelt recall) until 11:38 am. Car wasn’t ready until almost 4:30 pm. Went to pick it up and same experience of being ignored and staff seeming like it was a nuisance to assist me. Work order didn’t note the tire rotation. Spoke to the GM, he said he’s been receiving similar comments and they are working to correct the issues. Hope they can, sales at this location is great. Service experience left a bad taste.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
