We welcome the opportunity to earn your trust with our excellent customer service and quality auto care!We welcome the opportunity to earn your trust with our excellent customer service and quality auto care!
Professional service, but questionable labor hours and pricing
I really wanted to love this shop based on their seemingly perfect 5-star rating. Service Advisor Brandon was excellent – professional, communicative, and the only reason this isn’t a 1-star review. However, the pricing is simply "stratosphere" high. It eludes me how some comments indicate "fair pricing."
I paid over $200 for a diagnostic ($80 for an initial inspection and an additional $119 for a cleanup/secondary inspection) just to identify an oil leak which was part of 4 additional leaks but the former was the lesser of the 4 evils. The issue turned out to be a bad Rear Main Seal which they came back at $4,300 based on 20.3 hours of labor. The explanation was that the engine and transmission both needed to be removed.
After spending an afternoon consulting several other reputable shops, the highest quote I received was $2,750. Here’s the kicker: On a hunch, I called a dealership to see how close they came to their price. How close? The dealership quoted me $2,901.05 out the door. By the way, all shops confirmed that a full "engine out" procedure is not the industry standard for this seal replacement. And even utilizing the latter method, the highest bid was for 16 hours. And yes, I shared with all shops and the dealership I called that my vehicle is AWD.
Quotes for spark plugs ($450+) and O2 sensors ($1,100+) were equally jarring. While I understand shops have overhead, these prices felt like absolute highway robbery compared to market rates for the same OEM parts and repairs. I appreciated Brandon's transparency, communication, and calm demeanor, but I cannot reconcile the costs here. With these prices, I am honestly at a loss at their perfect 5-star reviews. I’ll be taking my business elsewhere.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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I paid over $200 for a diagnostic ($80 for an initial inspection and an additional $119 for a cleanup/secondary inspection) just to identify an oil leak which was part of 4 additional leaks but the former was the lesser of the 4 evils. The issue turned out to be a bad Rear Main Seal which they came back at $4,300 based on 20.3 hours of labor. The explanation was that the engine and transmission both needed to be removed.
After spending an afternoon consulting several other reputable shops, the highest quote I received was $2,750. Here’s the kicker: On a hunch, I called a dealership to see how close they came to their price. How close? The dealership quoted me $2,901.05 out the door. By the way, all shops confirmed that a full "engine out" procedure is not the industry standard for this seal replacement. And even utilizing the latter method, the highest bid was for 16 hours. And yes, I shared with all shops and the dealership I called that my vehicle is AWD.
Quotes for spark plugs ($450+) and O2 sensors ($1,100+) were equally jarring. While I understand shops have overhead, these prices felt like absolute highway robbery compared to market rates for the same OEM parts and repairs. I appreciated Brandon's transparency, communication, and calm demeanor, but I cannot reconcile the costs here. With these prices, I am honestly at a loss at their perfect 5-star reviews. I’ll be taking my business elsewhere.