S&R Motors is two specialized departments under one roof — collision and body work on one side, mechanical service on the other. One phone call, one trusted shop, one trip. S&R Motors is two specialized departments under one roof — collision and body work on one side, mechanical service on the other. One phone call, one trusted shop, one trip.
Vérifié Client
I brought my car in after another shop turned a straightforward door lock actuator replacement into a much bigger problem. They told me both front door latch assemblies had "failed" and needed to be replaced. That diagnosis didn't make sense since the doors worked perfectly before I brought the car in.
Jay took the time to have his master technician inspect the car and called me the same day with the real issue. There was nothing wrong with either door latch assembly. The previous shop had incorrectly reassembled the doors, and several components had even been left loose inside the door. S&R's team retrieved the missing parts, correctly reassembled everything, and had both front doors working like new again.
When I picked up the car the next day, everything worked perfectly. Both doors opened normally from the inside and outside, the window rolled up smoothly again, and the door panels were properly reinstalled.
What impressed me most was their honesty and diagnostic ability. Instead of trying to sell me unnecessary parts, they found the actual problem and fixed it correctly the first time. Jay was communicative, transparent, and clearly cares about doing quality work.
If you're looking for an honest shop with experienced technicians who know how to properly diagnose and repair issues instead of just replacing parts, I highly recommend Jay and the team at S&R Motors.