I always find Roy Hendrick to provide service quickly and at a reasonable price. I normally would rate them a 5, but considering that I paid via phone so I could pick up my vehicle after hours, it was surprising when I got there and my vehicle was not left as the service representative had described (it was locked without my key inside). I now need to make an additional trip to pick up my key. Fortunately, not terribly inconvenient as I have to pass there often.

JASON H., President de Roy Hendrick's Muffler & Automotive a répondu le 01/22/2026 09:36 AM

We appreciate your feedback regarding your recent experience with our service. It's great to hear that you find our service prompt and reasonably priced. However, we sincerely apologize for the inconvenience you faced with your vehicle not being left as described. It's important to us that our customers have a seamless experience, and we're sorry for any added hassle this may have caused you. Your comments will be addressed with our team to ensure we improve our communication and service consistency in the future. Thank you for bringing this to our attention. 🚗🔧

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