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SureCritic / Concessionnaire Hyundai / Rowe Hyundai Westbrook
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Rowe Hyundai Westbrook

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 517 Avis)
75
Écrire un avis
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Détails du score

5 stars
81%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
78
Total des ReScores™
4,6
Moyenne de ReScore™
75
Score NPS ®

Détails de l'entreprise

À propos

Thank you for visiting the SureCritic Review page for Rowe Hyundai Westbrook. Please visit our service department for your next Hyundai vehicle service. Thank you for visiting the SureCritic Review page for Rowe Hyundai Westbrook. Please visit our service department for your next Hyundai vehicle service.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(207) 854-2555
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
91 Main Street Westbrook, ME 04092
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(1 517 Avis)
Écrire un avis
Avis récents
DM
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Dave M.
Kennebunk, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2024
10
Catégorie : Service
Service appointment
Brought my Santa Fe in for a complimentary maintenance appointment, it was wonderful. Staff in the service department were very professional and curtious, I look forward to my next Rowe experience.
NA
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Nolan A.
Lisbon Falls, ME
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/16/2024
0
Catégorie : Service
Bought a Certified Pre-owned car that caught fire
Bought a certified pre-owned 2018 Tucson. On the vehicle at the time of purchase was an aftermarket tow hitch. The Tucson caught fire one day in our driveway without being driven and nearly burned our house down. Rowe Hyundai says the tow hitch isn’t part of their 172 point inspection therefore they aren’t responsible. Scary situation and now we are left with nothing.
CK
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Clark K.
Portland, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2023
10
Catégorie : Service
Great Service
Service people were helpful and fast with my car! Great place!
SC
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Steven C.
Portland, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2023
10
Catégorie : Service
Service department meets and exceeds expectations again!
I have been a customer of Rowe Hyundai for almost 3 years now. During that time I have had an engine replaced under warranty and most recently, due to my inept driving in the evening, ran over a large curb and cracked my transmission in my 2015 Hyundai Sonata Sport. I want to personally recognize Jess in the Service dept. as well as, the complete automotive team she works with. They literally ordered a transmission Monday afternoon and received it on Friday and had it completely installed by the end of the day. I expected to be without my car for two weeks and they literally repaired all of the damage in less than 5 days. Unbelievable. Jess provided me with repair estimates before they ordered the transmission and was proactive keeping me informed of the progress. She even told me she would take care of returning my rental car to Enterprise for me when I went to get my car. I cannot say enough good things about Jess and the whole Rowe Hyundai team in Westbrook
LB
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Lawrence B.
Limington, ME
2016 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Fast and friendly service.
Easy to book an appointment on line. Work is done right the first time.
DEAN S. de Rowe Hyundai Westbrook a répondu le 04/07/2022 02:04 PM

Hello Lawrence,

Thank you for taking the time to complete the online survey. In review of your responses, we will let the company that created the online scheduling system know of your comments. We cannot guarantee that they will change anything, but it doesn't hurt to let them know what the consumers think.

We appreciate your business and we're here for all of your future sales and service needs as they become due. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

MD
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Melody D.
Gorham, ME
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Great job!
DEAN S. de Rowe Hyundai Westbrook a répondu le 04/01/2022 05:19 AM

Thank you so much Melody. We appreciate your business and the five star rating too!

Stay safe ans stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

CB
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Charlene B.
Wells, ME
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Customer Since 2005
I have been a Rowe Hyundaii customer service 2005. I wouldn't even think of buying a car or having it serviced anywhere else. The sales and service they have provided to me has always been exceptional!
DEAN S. de Rowe Hyundai Westbrook a répondu le 03/11/2022 06:58 AM

Hello Charlene,

Thank you for taking the time to complete the online survey. We value your feedback and appreciate your business loyalty.

We wish you continued enjoyment in your 2017 Hyundai Elantra. We would also like to invite you to the showroom when you're ready to get a newer model. The trade-in values are at an all time high and as a loyal customer, we will take great care of you on the price when you're ready.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

TB
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Thomas B.
East Baldwin, ME
2022 Hyundai Kona
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/09/2022
Type de service : Repair
client vérifiéVérifié Client
5
Catégorie : Service
Easy enough
Recommended service interval for my Hyundai is 7500 miles not 5000 as indicated on window sticker after 1st Service
DEAN S. de Rowe Hyundai Westbrook a répondu le 03/10/2022 07:42 AM

Hello Thomas,

Thank you for taking the time to complete the survey. Your concerns have been brought to the attention of the service management team so that they can be resolved in a timely manner. We cannot change what has already taken place, but we can make the necessary corrections so that issues like the oil change intervals noted on the stickers are accurate.

We wish you and yours all the best. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Client vérifié
Gorham, ME
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance
Great customer service and kept me updated on what was needed and stayed within a budget.
DEAN S. de Rowe Hyundai Westbrook a répondu le 03/08/2022 05:29 AM

We Respect your request for anonymity, but wanted to thank you for taking the time to complete the online survey and provide a 5-star rating.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

DN
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Dawn N.
Westbrook, ME
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
A great experience.
DEAN S. de Rowe Hyundai Westbrook a répondu le 02/28/2022 06:46 AM

Thank you Dawn.

We apprecaite your business and we wish you and yours all the best.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

AT
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Andrea T.
Windham, ME
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance
Great customer service and in keeping customers updated as to when they may have a schedule checkup coming up. They were right on top of informing me of a recall notice and in setting me up with appointment to address the recall issue. Service department is exceptional.
DEAN S. de Rowe Hyundai Westbrook a répondu le 02/23/2022 05:03 AM

Thank you for the great feedback Andrea. We appreciate your business and you for taing the time to complete the survey.

We wish you and yours all the best throughout the year. Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

CC
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Charles C.
Portland, ME
2019 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Cold start issue
Car will not start when below 20 degrees
DEAN S. de Rowe Hyundai Westbrook a répondu le 02/17/2022 07:15 AM

Hello Charles,

Thank you for bringing these concerns to our attention. I have relayed them to the service manager so he can review them with each of his service advisors. We appreciate the feedback because it identifies areas that are open for improvement.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

BF
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Betty F.
West Baldwin, ME
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Fast and efficient.very friendly
No problems,had a appointment was in and out in no time,
DEAN S. de Rowe Hyundai Westbrook a répondu le 02/04/2022 11:33 AM

Thank you Betty.

We appreciate your business and the five star rating. We wish you and yours all the best throughout the new year.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

Client vérifié
Lake Katrine, NY
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Kona 2020
The service department is always friendly!
DEAN S. de Rowe Hyundai Westbrook a répondu le 01/31/2022 08:40 AM

We respect your request for anonynimity, but wanted to thank you for your business and the 5-star rating.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

MG
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Mark G.
Auburn, ME
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Warranty claim
Jessica always takes excellent care of my vehicle and repairs are always done in a timely manner.
DEAN S. de Rowe Hyundai Westbrook a répondu le 01/24/2022 05:21 AM

Thank you Mark.

We apprecaite your business and the 5-star rating.

We wish you and yours all the best throughout the year.

Stay safe and stay well.

Dean Swindler
Digital Marketing Manager
Rowe Hyundai

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Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
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4,3
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Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(27)
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