Ken Garff Hyundai Surprise offers the highest quality repair and maintenance for your vehicle.Ken Garff Hyundai Surprise offers the highest quality repair and maintenance for your vehicle.
Updates below. So far not getting any better, but worse....
This is such a horrible dealership. They have taken money for a part, lost the paperwork, and refused to return money. Park their vehicles in ADA spaces, their service department takes an obscene amount of time, and their staff is pretty much "oh well" about everything when it is brought up to them. Customer service is apparently only a thing if they think they can get money off of you. Definitely the definition of a "sleazy" dealership.
Update 1: We finally heard back. We were told it would be shortly after 2pm yesterday, instead it was after 6pm. The issue they found does not relate to the symptoms that were the reason the car was brought in. It is a $1,500 fix that won't fix our issue and therefore will make the vehicle dangerous to drive as it stalled out previously at a light and entered "safe mode."
Update 2: My husband went to pick up the car. Turns out the first service desk individual didn't do his job and properly write down what was going on. That's the current reason they are giving for the wrong diagnosis. Now we need to wait an entire another day for them to actually diagnose the car. It took five days for them to basically open the hood, shrug, say give us $1500, then say ooops.... We did this all wrong. Pretty sure we will still have to pay the $180 diagnostic fee despite their extended incompetence. This is starting to feel like a "you had one job" meme... The stories are constantly changing, so it's an adventure for sure.
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This is such a horrible dealership. They have taken money for a part, lost the paperwork, and refused to return money. Park their vehicles in ADA spaces, their service department takes an obscene amount of time, and their staff is pretty much "oh well" about everything when it is brought up to them. Customer service is apparently only a thing if they think they can get money off of you. Definitely the definition of a "sleazy" dealership.
Update 1: We finally heard back. We were told it would be shortly after 2pm yesterday, instead it was after 6pm. The issue they found does not relate to the symptoms that were the reason the car was brought in. It is a $1,500 fix that won't fix our issue and therefore will make the vehicle dangerous to drive as it stalled out previously at a light and entered "safe mode."
Update 2: My husband went to pick up the car. Turns out the first service desk individual didn't do his job and properly write down what was going on. That's the current reason they are giving for the wrong diagnosis. Now we need to wait an entire another day for them to actually diagnose the car. It took five days for them to basically open the hood, shrug, say give us $1500, then say ooops.... We did this all wrong. Pretty sure we will still have to pay the $180 diagnostic fee despite their extended incompetence. This is starting to feel like a "you had one job" meme... The stories are constantly changing, so it's an adventure for sure.