This is one of those situations, that if there were zero stars...I have been taking my cars to this location for about 14 months. Before Ken Garff took it over it was part of the Earnhardt outfit. (Rodeo Hyundai in Surprise) I had zero problems during those days. I drive about 40k miles annually so my car is at the dealer about every 6-7 weeks for maintenance. The 1st time I went to Ken Garff Hyundai in Surprise, I was told my car needed an alignment, cabin and air filters. My car rode perfect and I had just changed the filters. In the last 20,000 miles the tread on the tires have worn evenly. "When someone shows you who they are, believe them the first time" -Maya Angelou.
Last week I went into the Ken Garff Hyundai dealership for routine maintenance. Oil change, tire rotation, top off the fluids, safety check. It took about an hour and a half. They return my car, give me my report and I hit the road. This is when I notice something is wrong with the "service". I drive my car into neighborhoods under construction almost every day. I had picked up a screw in both of my passenger side tires the week before. I had slow leaks in both tires. I switched the display to show the inflation level and the two passenger tires still showed less pressure. Obviously the Tech hadn't bothered to even check the levels or inflate them. I had to get to my first appointment. That made me curious, so I checked the service paper work that they gave me to detail what they did and what my car needed. I noticed the tech had noted that my filters were dirty and needed to be replaced. There are two problems with this. 1. I had just changed them myself 5000 miles before. 2. The staff didn't inform me they were dirty and try to correct the problem (even though there wasn't one). I called the service department at Ken Garff Hyundai in surprise and Asked to speak to the service manager. No one was available so I left my name and the number and the reason for my call. I told the person who took the call everything. The tires were not rotated, the tech lied about the filter condition. I even let him know I had doubts the oil was changed. After receiving zero response from anyone at Ken Garff Hyundai in surprise, I called back the following Wednesday and asked to speak to a service manager about this problem and the employee who answered the phone said he would connect me and I was sent back into the automatic phone rotation of press 1 for service etc. I may not be able to get a phone call back from these guys but I will never do business there again. My wife just bought a new Tucson from Earnhardt Hyundai in Scottsdale yesterday. This business would have been theirs if they just had the common courtesy of returning a phone call and taking care of a loyal customer. Bottom line is these guys are untrustworthy. Don't use them. Best regards.
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Last week I went into the Ken Garff Hyundai dealership for routine maintenance. Oil change, tire rotation, top off the fluids, safety check. It took about an hour and a half. They return my car, give me my report and I hit the road. This is when I notice something is wrong with the "service". I drive my car into neighborhoods under construction almost every day. I had picked up a screw in both of my passenger side tires the week before. I had slow leaks in both tires. I switched the display to show the inflation level and the two passenger tires still showed less pressure. Obviously the Tech hadn't bothered to even check the levels or inflate them. I had to get to my first appointment. That made me curious, so I checked the service paper work that they gave me to detail what they did and what my car needed. I noticed the tech had noted that my filters were dirty and needed to be replaced. There are two problems with this. 1. I had just changed them myself 5000 miles before. 2. The staff didn't inform me they were dirty and try to correct the problem (even though there wasn't one). I called the service department at Ken Garff Hyundai in surprise and Asked to speak to the service manager. No one was available so I left my name and the number and the reason for my call. I told the person who took the call everything. The tires were not rotated, the tech lied about the filter condition. I even let him know I had doubts the oil was changed. After receiving zero response from anyone at Ken Garff Hyundai in surprise, I called back the following Wednesday and asked to speak to a service manager about this problem and the employee who answered the phone said he would connect me and I was sent back into the automatic phone rotation of press 1 for service etc. I may not be able to get a phone call back from these guys but I will never do business there again. My wife just bought a new Tucson from Earnhardt Hyundai in Scottsdale yesterday. This business would have been theirs if they just had the common courtesy of returning a phone call and taking care of a loyal customer. Bottom line is these guys are untrustworthy. Don't use them. Best regards.