It took the dealership more than 7 months to diagnose and replace an engine which was consuming too much oil, yet was under warranty. The service personnel literally made me return to the dealership approximately every 10-14 days to have the oil topped off, from March to July, before replacing the engine. Then, they twice lost the oil consumption testing paperwork and asked if I might bring them my copy of the paperwork in order to provide a copy to the manufacturer, justifying the necessity in replacing the engine. Finally, the engine was replaced and less than 2 weeks later the check engine light came on. As another local dealership was to take over the Hyundai dealership within a week, Riverside refused to service my vehicle. This is despite the fact I spent hours over many, many days bringing my car into the dealership, at their request, while they took more than 4 months to fix my problem after they spent more than 3 months to diagnose my problem in the first place.

Non recommandé

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