Brenda, we apologize that our customer service fell short when you stopped in for us to inspect the damage to your vehicle. Unfortunately there seems to have been a misunderstanding when Amanda was explaining the process to you. Your insurance company, Geico, had written an estimate off just a few pictures and had missed the majority of the damage. Amanda was trying to explain that they missed so much obvious damage that if we start repairs, the vehicle may end up being deemed a total loss due to how much additional damage would be added to their initial subpar estimate. Unfortunately Geico is an insurance company that makes the repair process difficult from their far lower labor rates, inferior parts usage, and the inability to communicate with a Geico adjuster during the repair process which drastically delays the process. Although many body shops are happy to settle for Geico's processes, we are not willing to let an insurance company dictate how we repair a vehicle which Amanda also tried to explain, but fell short which we do apologize for.
I myself, decided to shop around. I'm so thankful I did! I would encourage any and ALL to do the same! Not only are we getting the vehicle fixed, but the chaos Amanda created by her overbearing and pushy behavior was not something we had to deal with!
It turns out the accident was enough drama, Amanda. We are choosing to go somewhere that drama is not part of the equation for the repair!