Ripon Auto Repair

Thank you for sharing your feedback. I’m sorry to hear about the difficulties you’ve been experiencing with your truck. I want to clarify what our shop did during your visit so readers have an accurate understanding of the work performed.

You came in for a power steering failure, and our inspection found the power steering pump pulley had separated from the pump shaft and the drive belt was coming apart. We replaced the power steering pump assembly, installed a new pulley, replaced the drive belt, refilled the system, and verified the repair with a road test. The power steering system operated correctly when the vehicle left our shop, and we’re glad to hear you noticed that improvement.

Regarding the additional services you mentioned in your review: We were not authorized to perform an oil change, tune‑up, or full fluid service during your visit, and those services were not billed, not listed, and not included on your repair order. We never charge for work we don’t perform, and we never assume permission to add services without the customer’s approval.

We understand how frustrating mechanical issues can be, especially when they happen later on and away from home. However, the concerns you’re experiencing now are unrelated to the power steering repair we completed. We stand behind the work we performed, and the repair order reflects exactly what was authorized and completed.