I paid for a full synthetic oil change for my girlfriend in full, made her an appointment and had her take her truck in. At the end, they tried to charge her an additional $20 for no reason and another quart of oil. She is non-confrontational and so she just paid it. Then when she told me I called them up pretending I was a new customer and caught them in a lie admitting that the total cost would have been $49.99 flat with no extra taxes, disposal fees, etc. Now I'm fighting with them to get a refund and it's been 5 days.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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