After dealing with the poor communication and inability to secure repair parts from Caliber Collision, we shifted to Rick Hendrick. From drop off to pick up, the communication was great. They were able to start work roughly a week after the initial assessment and while the repair timeline roughly doubled due to multiple factors, the team was very communicative as to where the car was in terms of the repair process and why any particular delays were occurring. In the end, the work done was top notch and we’re very happy with how the overall repair turned out.
While I hope we never need body work again, if we do, we’re going to go back to Rick Hendrick.
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While I hope we never need body work again, if we do, we’re going to go back to Rick Hendrick.