Rick Case Hyundai Roswell's certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.Rick Case Hyundai Roswell's certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.
Mr. Payne
I need your assistance in a matter of utmost concern and something that has been dragging out for over two months. I would like to deal with this quickly as I have tried to contact you via your direct line and your mobile number, I even took time to come to your dealership to address this issue in person yet you declined to meet with me or even come out and introduce yourself. .
I personally am a GM in the automotive business and am appalled at the treatment I have received from your service department and by you refusing to meet with me, you should be ashamed of your treatment of a customer. If one of my service managers treated one of our customers like this he would not be a service manager for me any longer.
I also was left in a room upstairs for over 45 minutes with no information. I had to walk back downstairs to find out what was going on.
I hope we can come to an agreement on the mentioned car before I escalate this to Hyundai Corporate and BBB as well as a review and CSI.
I truly hope to avoid this .
ALM Roswell has had a car on your lot since 11/06/22
We were told the transmission was ordered and you were waiting on it to arrive. 2 months later my service manager gets mixed information about the vehicle. As well as a mysterious $400.00
FEE Associated with "Speaking with Hyundai corporate engineers."
I am glad I recorded the entire conversation I had with Eddie King.
In closing this has also reminded me why customers dislike car dealerships.
I am also forwarding this email to your Rick Case Corporate office and Hyundai Corporate office.
VIN 5NMS53AA3LH302521 SANTA FE
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I need your assistance in a matter of utmost concern and something that has been dragging out for over two months. I would like to deal with this quickly as I have tried to contact you via your direct line and your mobile number, I even took time to come to your dealership to address this issue in person yet you declined to meet with me or even come out and introduce yourself. .
I personally am a GM in the automotive business and am appalled at the treatment I have received from your service department and by you refusing to meet with me, you should be ashamed of your treatment of a customer. If one of my service managers treated one of our customers like this he would not be a service manager for me any longer.
I also was left in a room upstairs for over 45 minutes with no information. I had to walk back downstairs to find out what was going on.
I hope we can come to an agreement on the mentioned car before I escalate this to Hyundai Corporate and BBB as well as a review and CSI.
I truly hope to avoid this .
ALM Roswell has had a car on your lot since 11/06/22
We were told the transmission was ordered and you were waiting on it to arrive. 2 months later my service manager gets mixed information about the vehicle. As well as a mysterious $400.00
FEE Associated with "Speaking with Hyundai corporate engineers."
I am glad I recorded the entire conversation I had with Eddie King.
In closing this has also reminded me why customers dislike car dealerships.
I am also forwarding this email to your Rick Case Corporate office and Hyundai Corporate office.
VIN 5NMS53AA3LH302521 SANTA FE