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Luis B.

Pompano Beach, FL

12/02/2024

Catégorie : Service

You must be careful or end up paying over sticker price!

I bought two 2024 Hyundai Santa Fe from them. With the first car, I made sure I had a competing quote from another dealer. Everything went fine. With the second car, a different trim got my wife, they were sure I was going to buy, so they kept me waiting for hours for management approval, then they kept presenting me with unacceptable offers, until they gave a “final offer” which, I discovered later, was above the MSRP. I didn’t realize it at the time, as they kept showing me cars that didn’t have the MSRP sticker. If you are going to buy from them, you must be ready to drive a hard bargain and have quotes from other dealers, and know exactly the MSRP for your vehicle. In this day and age a dealer with that style is not worth it. I will not buy another car ever from Rick Case.

Courtney L.

Boynton Beach, FL

07/12/2024

Catégorie : Service

SCAMMERS

Predatory, disorganized, unethical, SCAM “dealership”! When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so that I could get off my ~35 hour flight with my baby and bags in tow, pick up the car, and drive off. We agreed to the price, they said it was mine, I got insurance. When I landed in the USA, I spent $200 on an Uber to the dealership with my family and luggage in tow, having been assured we would be in and out in under an hour - just to be told they made a mistake and didn’t have the vehicle I purchased after all. They can’t look up their inventory online, so they drove me around the lot for an hour only to determine they didn’t have a similar vehicle for sale under $28,000 and instead INSIST I should finance a $35,000 new vehicle (no thanks.) They were rude, pushy, and outright nasty when I didn’t cave into their pressure. Waste of $300 on Ubers to/from, waste of three hours of my time while exhausted. It is inexcusable they don’t know what inventory they have. The GM Feras refused to speak with me and never returned my calls. Ended up going to Arrigo and it was night and day, a clean honest transaction with a reputable dealership - highly recommend not bothering with Rick Case.

Paul M.

Fort Lauderdale, FL

06/09/2024

Catégorie : Service

**Avoid Rick Case Hyundai – Poor Warranty Support and Costly Repairs**

I recently experienced severe issues with my 2024 Hyundai Ioniq 5, specifically with the charging port fusing to the charging handle. Despite only owning the car for a couple of months and having 1,700 miles on it, Rick Case Hyundai in Plantation, Florida refused to cover the $3,000+ repair under warranty, claiming "It was physically damaged and Hyundai does not cover repairs for parts that are physically damaged." This defect required the electric charging company to cut the handle off the car, which could have potentially resulted in a fire.

In an attempt to resolve the issue, I made 5 phone calls and sent 6 emails, including communications with 2 managers, just to get a response. I needed to know the repair timeline to rent a car at my own expense and sought a clear explanation for the denial of coverage. The service representative seemed to avoid my questions and ultimately reiterated their stance on physical damage not being covered, without providing substantial evidence or documentation. This situation cost me over $3,000 and additional rental costs before they finally opted to provide me a loaner car.

Now, after picking up the car, Rick Case Hyundai is trying to blame me, alleging that the charge handle was forced out and caused the problem. I have a video that clearly shows this was not the case. This experience has been incredibly disappointing and frustrating. You can see much more detail at the site….. ioniq5Warning.com

Zz Z.

01/24/2024

Catégorie : Service

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Shepard E.

Fort Lauderdale, FL

08/17/2023

Catégorie : Service

DO NOT TRUST RICK CASE HYUNDAI **** SCAM ALERT

My mother’s A/C went out in her 12-year-old car. I wanted to purchase or lease her a new vehicle as she is 90 years old and wanted to make her last car special. After calling around to several dealerships I spoke with Derrick Webber (Customer Relations Specialist) at Rick Case Hyundai in Plantation. He sent me a text with several Hyundai Kona models to choose from. My mother liked the red one so he gave us a lease price of $1,000 down and $275 per month for a 36-month lease and 10,000 miles a year. I confirmed this with him twice. Once via text and once via email. I made an appointment for the following day. When we arrived no one knew who the hell Derrick Webber was. They handed me off to the next salesperson that was up who knew nothing about what I worked out with Derrick. After waiting for over an hour. I was told the price was $5,000 dollars out of pocket and well over $300 a month. When I asked what was going on and that I confirmed with a Rick Case employee the terms of that particular car they said they had no clue how he came up with those figures and basically played dumb. The bottom line is this was a classic bait and switch scam that everyone should be aware of. As we were leaving, I could see them all laughing for wasting our time and they could care less almost like “this one got away but we will get the next sucker who falls for our scam” Has anyone else had a similar experience with this con-job dealership?

Bonnie P.

Miami Beach, FL

06/26/2023

Catégorie : Service

Bad Service

Worst experience for car service EVER. WILL NEVER COME BACK. I have purchased at about 6 cars from this dealer and will NEVER PURCHASE ANOTHER VEHICLE. We waited 5 hours for a simple repair. We were told that the "part" that needed to be installed in my 2018 Genesis G80 was available so we made an appointment and came in on Saturday, 6/24 at about 11:00 a.m. The service advisor was 13412 Anthony Andriol. They just left us sitting there for 5 hours. NOT ACCEPTABLE.

David R.

Fort Lauderdale, FL

04/07/2023

Catégorie : Service

Racist Service Rep threatens to kill me with a gun.

Today at Rick Case Hyundai of Plantation, Fl. I was there so they could service an open recall on my vehicle and perform an oil change. I was threatened by one of their service department employees named Jimmy. He was an older white man in his 60s, balding and overweight. Everything was going fine, and although I sensed an attitude, I let it go. When I asked about the free shuttle service to get to work because the car would be in the bay for most of the day, he started to cause issues, and at that point, I could not let it go unaddressed.
He stated that it would be from 1:30-2:00 pm. I said what? For a shuttle? He became irate and stated in a combative demeanor, no, I never said that you're putting words in my mouth and used a racial remark under his breath, which I heard as "dumb spic." I apologized and asked what he was referring to, and he said, that's when your car should be ready (with a nasty attitude). I stated ok, I thought you were speaking on the shuttle since that's what we were talking about, but I need you to lose the attitude.
At that point, he says you can leave. I say I'm not going anywhere until I see a manager; he refuses to bring him out, so I look for the manager. I asked five employees for the manager, and they all refused to bring him out because he was in a meeting. At this point, I'm irate. I've been called a racial remark and treated less than subpar when all I'm in there for is a free recall maintenance appointment.
I return to the service desk and tell Jimmy again; I need you to get your manager. At that point, he tells me to get out of here, boy, threatens to "whoop my ass," approaching me as to fight and says I'll put my gun up to your head and blast you away. His co-workers hold him back, I leave the service department, and I go into the showroom demanding a manager. Jimmy just threatened violence against me with a deadly weapon, and the general manager refused to address the situation.
Finally, the service manager, Alex, decides to come out, and I tell him the situation; he assures me they will rectify it. I asked over and over again for them to review the security footage, and they refused to; he instead goes and speaks with Jimmy, who I'm assuming tells them a fabricated story because the next thing I know, the cops are on site telling me that the management of rick case is issuing a trespassing order on me for a year and that they are not going to service my vehicle.

I strongly urge any Hyundai owner of color not to service their vehicle at this location as they harbor racist incompetent employees who lack customer service or decorum. I have never experienced this level of racism since I lived in Florida, and I am ashamed that management refused to address the situation. I will be making a formal complaint with the BBB, Rick Case Corporate Office, and Hyundai Corporate. I will also be contacting my lawyer.

Briana M.

Fort Lauderdale, FL

07/29/2022

Catégorie : Service

Shame on You!

No words to describe the lack of sensitivity and compassion from a dealership that strives helping and serving the community. Start by addressing your customers needs. That does not include telling my father that it’s ok for my mother to drive her car with a broken AC in Florida’s sumner heat. After being told she is a Cancer survivor with an adversely affected right lung.

Kiara M.

Fort Lauderdale, FL

07/29/2022

Catégorie : Service

Heartless Service

I took care of my mom for 20 days as she recovered from her Cancer surgery. As I had to come to get aid now to loan her my car so she could get around after this service department asked that she drive in Florida summer weather with no air. No expediting the part that missing, no loaner car, not even calling my dad with an update. They called all week and could not reach anyone. Not even the GM. When they finally reached Collin and Robert they lied to cover their lack of consideration.

Jesus M.

Fort Lauderdale, FL

07/29/2022

Catégorie : Service

Lack of Compassion

Took my wife’s car to service after the air broke in her car. My wife is a Cancer survivor and her right lung operates at 50% capacity. When I brought the car in I told Robert my service advisor we have only one car. He blatantly asked I take the car and have my wife drive without air. Would they or anyone ask that of a love one.
A week later no car and both Robert and manager Collin lied about when the part arrived. How sad they pride themselves in providing great customer service.

Evelyn M.

Fort Lauderdale, FL

07/29/2022

Catégorie : Service

Non Existent Optimum Customer Service

No words to describe why a service agent would tell my husband there is no urgency with his wife driving a cab with no air conditioner when she is a remission Cancer patient with an affected right lung. Only one car in the household. Never issued a loaner car and took them over a week to fix the car. One week.

Frank C.

Fort Lauderdale, FL

05/25/2022

Catégorie : Service

Worst Customer Service Ever!

The WORST customer service I have ever experienced at any auto dealership ever.

I had scheduled a service appointment with Rick Case Hyundai for Saturday, April 23, 2022, at 9 am. I showed up at the service facility location in Plantation at 8:45 am that day to drop off my vehicle for routine service (oil change, tire rotation, etc.). William, the service rep, asked me if I would be waiting for the vehicle or dropping it off. I told him that I would be dropping it off. He took down all my information, including my telephone number, and told me that I would be called when the vehicle was ready.

By 3 pm that day, I hadn't received a call from William or any one else in the Service Department, so I called. The receptionist took down my name and number and said I would receive a call back within the hour. I never received a call back.

At 5:15 pm, I called again, but was informed by Sales Department that the service department was closed for the day (they close at 5 pm), the keys to my car were locked away, and that I would need to call back on Monday to speak with anyone in the Service Department. On Sunday, I left Collin, the Service Department Supervisor, a voice mail expressing my frustration and concern that I was left the entire weekend without a car.

After not receiving a call first thing Monday morning, I called Collin at 10:39 am. Call went to voice mail so I called back asking to speak to a manager in the Service Department... I was forwarded to William, the service rep. I expressed my frustration and the only thing he did was apologize saying "we were short handed and really busy on Saturday."
I asked why no one took 30 seconds to call me for an update. He had no good answer. I asked what they would do to make this right, and the only thing he offered was a complimentary car wash. I then asked to speak to his supervisor

William forwarded me to Justin, the Assistant Manager for Service. I went round and round with him who only would offer an apology. I requested that the cost of my service be waived. I was told that they wouldn't do that, and would only offer the complimentary car wash, which was entirely unacceptable considering I was out of a vehicle all weekend and had to arrange for transportation to work on Monday. He told me my car would be ready that day.

The irony is that, during the times I called them and was on hold, I was forced to listen repeatedly to a recording from Rita Case, CEO of Rick Case, saying, "we'll do whatever it takes to earn your business" and that "we treat everyone like you're a best friend".

To top it all off, when I arrived at the dealership at 4:30 pm on Monday, I spoke with Justin... who then made me wait 10 minutes to retrieve my car and keys. When handing the keys to me, I asked whether they serviced the vehicle... he said "No."

I will NEVER go to a Rick Case dealership for ANYTHING ever again. I will also encourage everyone I know to never do business with them. Rick Case has no clue about customer service, and those Rick Case employees involved in this episode should be fired.

Pedro P.

Fort Lauderdale, FL

2014 Hyundai Tucson

04/19/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service of car

Great customer service… will recommend

JUSTIN J. de Rick Case Hyundai Fort Lauderdale a répondu le 04/20/2022 05:21 AM

John H.

Wilton Manors, FL

2020 Hyundai Elantra

04/08/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Facebook

Best service at Ric Case. I recommend asking for Stefano Virgil, he is the best!

COLIN L. de Rick Case Hyundai Fort Lauderdale a répondu le 04/09/2022 03:48 AM

Thank you for taking time out of your busy day to respond to our survey. It was a pleasure serving you and we look forward to providing for all of your future service needs at our service department. Granting us this “Five Star” report today is very much appreciated, as we all strive to make your visit as pleasant as possible and it means so much to us when we hear back from our best customers like yourself. We will continue to try to make every visit a pleasant one and hope to see you soon. Our best wishes to keep safe and healthy during these uncertain times created by the corona virus and the general anxiety being experienced in our communities throughout America. Thank you again for your support, and we wish you all the best for a happy, healthy and prosperous 2022.

Carlos L.

Tamarac, FL

2020 Hyundai Santa Fe

04/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Mantenimiento

Excelente servicio. Sobre todo por el señor jose flechas hace muy bien su trabajo una persona muy calificada en su tarabajo.

JOSE F F. de Rick Case Hyundai Fort Lauderdale a répondu le 04/06/2022 07:05 AM

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