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Rick Case Genesis Davie

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(72 Avis)
92
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5
6
Total des ReScores
5,0
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

Contact
(954) 377-4100
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
3550 Weston Road Davie, FL 33331
Département des ventes' Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(72 Avis)

AK
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Ashok K.
Fort Lauderdale, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/01/2024
0
Catégorie : Sales
Very Bad Customer Service
I have traded my Lexus ES 350 with Hyundai Genesis in March 2024. After 2 months also, I am getting bill from Lexus financial. I called up Genesis Dealership send an email to Ernesto Fuentes, Tracey Cohen and Yosuan Martinez. They told me that check has been send to Lexus Financial but Lexus financial did not receive check. I have been calling Genesis Dealership continuously. The person who is responsible Ernesto Fuentes never take up call and fake voicemail says that he is on vacation. It is really frustrating. I will never ever buy any car from Rick Case. I think it is scam.

SC
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Sandra C.
Fort Lauderdale, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2022
client vérifiéVérifié Client
10
Catégorie : Sales
I think my family bay car with Rick case since 2007 . We always happy with the customer service.
I am a happy customer
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 02/09/2022 07:44 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

EW
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Elizabeth W.
Fort Lauderdale, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Terell Harden-Excellent Genesis Representation
We highly recommend Terell Harden to any family member or friends that are in the market for a Hyundai or Genesis. Terell is extremely knowledgeable and a pleasure to deal with. He is very patient and takes the time to explain all the features on the vehicle. Overall, an exceptional experience.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/17/2022 10:20 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

AD
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Annia D.
Miramar, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent customer service and product.
Extremely happy with the purchase of our GV70 thanks to Alex, he helped us tremendously in choosing the right vehicle for our budget and taste. We are so glad you took care of us and can’t thank him enough for his excellent customer service and product knowledge. Also want to thank Malik for making the finance process a pleasant experience.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/13/2022 08:33 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

KK
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Kenneth E K.
Hallandale Beach, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
client vérifiéVérifié Client
Catégorie : Sales

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/09/2022
10
Catégorie : Sales
Top Tier Dealership
I have purchased 4 cars from Rick Case over the years and watched Hyundai go from the laughable Excel to the Luxury GV70 and I’ve yet to be disappointed with the overall care and dedication to customer satisfaction.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/10/2022 08:11 AM

Thank you for your review and foe being a loyal customer. I greatly apologize that you did not have a 5 star experience. I will address this with management and I be contact you directly to see what we could have improved to make your experience exceptional. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/10/2022 08:28 AM

Thank you for your review and for being a loyal customer. I greatly apologize that you did not have a 5 star experience. I will address this with management and I be contact you directly to see what we could have improved to make your experience exceptional. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

BF
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Beverly F.
Miami, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2022
client vérifiéVérifié Client
10
Catégorie : Sales
My experience with Rick Case Genesis was exceptional. My liaison was Donald and he was truly special, a true gentleman and an honest broker. Dane, the Finance Manager was also exceptional. Overall, my experience was awesome and I love my new Genesis.
I got my car for thousands of dollars less than less than what another dealer in Miami was charging me. The service at Rick Case Davie was exceptional. I was connected with Donald through a friend of mine who worked at Lexus. Donald came through greatly with the car after I reserved it for a few dollars. I was told I would receive it on a certain date and it arrived almost a week before so it became my New Year's gift to myself. I just love the car. Beautiful, inside and out with a fast pick up, when needed. It even massages my lower back during long rides, literally.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/08/2022 07:07 PM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful evening!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

DK
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Daniel K.
Fort Lauderdale, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great place to buy a car!
Professional, no-pressure. Just friendly, helpful and knowledgeable.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/06/2022 06:54 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

GG
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Guillermo Ruben G.
Pompano Beach, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
10
Catégorie : Sales
Exceptional service. Fantastic cars
Rick Case Genesis Davie. Ryan, Freddy, Paul, Dwayne. These guys worked as a team helping find a vehicle that met all the features I was looking for, at the price I was willing to pay. They let me test drive vehicles that were just off the track. They showed me cars that were expected to be delivered in the next 2 months. They worked as a team. No pressure, just lots of answers to my questions. A great experience. I ended up buying a car that had just arrived. Genesis GV80 2.5 i4 Turbo 4WD. A beauty.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/05/2022 06:59 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

GG
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Guillermo G.
Pompano Beach, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Genesis GV80 Rick Case Davie-Good formula for a great experience
Freddy, Ryan, Paul and Dwayne. Names to remember if you want to have an exceptional experience researching/buying a Genesis or Hyundai car. With almost no vehicles available for immediate delivery in most dealers due to the problem with chips, finding a luxury car is a hassle. I recommend Rick Case Genesis in Davie and the people I mentioned above, because they made our experience unforgettable. We test drove so many different vehicles in their lot (some of them right off the delivery truck). They were patient, knowledgeable, courteous and worked as a team, never showing any signs of greed or rushing me into making a decision. Even the finance manager was patient with me. I ask a lot of questions before making my decision.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 01/05/2022 06:59 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

AJ
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Adriana J.
Miami, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/29/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Best car buying experience
I worked with Yendes my salesman and Dane in finance. Both incredible people who made the entire process meaningful, nonstressful and a good time. It was my first “big girl purchase” but their support and kindness made it such an easy yes. It’s a great dealership, kind people & I couldn’t be happier.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 12/29/2021 10:51 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

AJ
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Amani J.
Miami Shores, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Sales
Experience was amazing Dwayne was amazing on going thru everything with me in the details of the truck.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 12/13/2021 08:13 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

JB
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Julie B.
Accident, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
client vérifiéVérifié Client
10
Catégorie : Sales
GV80
Donald was a great salesperson.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 12/08/2021 07:52 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418

MS
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Malik S.
Hollywood, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Dwayne: The Best
Dwayne was truly thee best salesman I ever encountered. Patient, class, and product knowledge is superb.
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 11/28/2021 06:35 PM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful evening!

Amanda Clark
Customer Relations Mgr
954-903-5418


AB
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Alexander B.
Fort Lauderdale, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2021
client vérifiéVérifié Client
10
Catégorie : Sales
G70
Fast, courteous transparent
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 11/17/2021 07:39 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

 

Amanda Clark
Customer Relations Mgr
954-903-5418

TW
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Terrance W.
Port St. Lucie, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Very good
Simply the best experience I've had at any dealership!!!
AMANDA C., Customer Relations Manager de Rick Case Genesis Davie a répondu le 11/15/2021 07:42 AM

Thank you for your 5 star rating. We greatly appreciate your business and look forward to seeing you again.
Have a wonderful day!

Amanda Clark
Customer Relations Mgr
954-903-5418
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.