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Rich's Auto Technology

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(332 Avis)
-100
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
-100
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(321) 726-0636

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
39 NW Irwin Ave Melbourne, FL 32904
Rich's Auto Technology's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(332 Avis)

FA
gravatar
Fred A.
Indialantic, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/05/2023
0
Customer Service?
I met one of the mechanics at Rich's and was impressed enough with his observations of my car's problems that I decided to try out where he worked. I explained to the guy behind the desk that I only wanted this particular tech to work on my car and made an appointment for 1:30 later in the week. I arrived early and waited at 2:15 the tech took my car for a test drive and then proceeded to do a thorough inspection of the vehicle which both the tech and I understood to include the A/C system not getting as cold as it should. However, when he brought out the equipment to test the A/C, he was told to return it and not perform any tests because I hadn't written that down upon my arrival. I then went to speak with the "manager" and waited while he completed some personal conversation with other "customers" at his desk. I then asked why he couldn't do the test and was told because I didn't order it originally and would have to make another appointment and spend another $75 for a test. I asked for my receipt and though there is a printer at his desk he advised me that he would email it. When I got home, I checked and no email, so I called he agreed to send it right away. I then asked for my quote and he advised it would be tomorrow. Well, tomorrow came and went several times and still no quote, so it looks like I spent $75 to have a tech drive around the block. I believe that the techs there are competent, but their man behind the counter will keep me from ever spending another dime with Rich's.
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Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.