I work in a customer support role for a living, and these folks know what it takes to build confidence and treat their customers with respect. I know almost zero about cars & engines, so I had called Jay Parrish because family friends had highly recommended him and I needed a second opinion on some work that needed to be done. He wasn't available when I called the first time, but I received an (apologetic even though it wasn't at all necessary) call back just an hour or so later where he took the time to understand my concerns and explain things in terms a layman like me could follow.
When we finished even that initial call, Jay had already gone a long way to establishing trust. Which in my opinion is the single most important thing in someone working on your cars. You just want to know you're not getting fleeced and that the work that's being done is quality.
And after having subsequently taken the vehicle to them, I feel like that's exactly what I got from Jay & Renaissance. Thanks, I'll definitely be back.
Recommandé
JAMES P. de Renaissance Auto Care Inc a répondu le 07/18/2017 09:04 AM
Thank you Jeff for the opportunity to earn your business.
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When we finished even that initial call, Jay had already gone a long way to establishing trust. Which in my opinion is the single most important thing in someone working on your cars. You just want to know you're not getting fleeced and that the work that's being done is quality.
And after having subsequently taken the vehicle to them, I feel like that's exactly what I got from Jay & Renaissance. Thanks, I'll definitely be back.