Scheduled an appointment to take my car in because I had some stitching loose on the backseat. By the time I finally got it in I also noticed that I had a little small cut in the backseat. They refused to honor my warranty on an over $30,000 car because of the cut even though the stitching is a warranty issue. I got corporate involved and they had no luck either. The final email I got from corporate stated that they refuse to warranty my car because I threw a bottle of water on the ground outside when I left.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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