I replaced one of my front brakes (caliper, pads, and rotor), but could not get the other side off. The one I had replaced was acting up so I called Reeve's and made an appointment to have them replace the side I could not get off and check out the one I had replaced. Initially they wrote down my phone number wrong and I corrected it when I brought my truck in on Wednesday. They said it might be finished on Thursday, but definitely on Friday. Friday around noon I called and they said it was done Thursday and they had given me a call (to the wrong number so I did not receive the message). The caliper I had replaced had seized up and burned up two brake hoses in addition to scratching up the new rotor. When I drove away I noticed my brakes were very spongy, but I had to get to work Friday afternoon so I could not take it back to Reeve's. I had my son-in-law come out over the weekend and help bleed the brakes. Additionally I noticed they had lost one of my hubcaps. I called Monday about the missing hubcap and the individual I talked with said they did not see it in the shop; leaving me to believe that was all they were going to do. I drove over there Monday afternoon and talked with an assistant about the hubcap. He said they would order one for me and took pictures of one. I told him about the brakes not being bled as well. He asked if they had the right contact phone number (it was the wrong one that had been written down the first time, even after I had corrected it the first time). I said, "No, and that's another issue.", and gave him the correct phone number.
The next day I noticed my power steering was acting up and found a leak in my high pressure power steering line. Whether is was normal wear and tear, caused by the hot caliper, or the mechanic; I don't know or care. However, it should have been very apparent when they changed the brakes! Because of that and the fact they never bled the brakes, I decided to take my truck somewhere else for that repair.
Two weeks later I called Reeve's asking about the missing hubcap. They said they would have to call me back. An hour or so later someone called saying I could pick up my missing hubcap at the Joplin Reeve's store. I stopped by there and they said they had 2 hubcaps for me (I was missing one before taking my truck to Reeve's). They went to put them on and noticed the replacements were chrome, while mine were a flat finish. I said I didn't care but they insisted on putting on chrome hubcaps on all my wheels and then gave me my two remaining flat hubcaps as spares. Joplin Reeve's was the only positive part of my experience.
Now the wheel bearing on the side with the seized caliper is going out. I will replace it myself because I don't want to take the chance the mechanic that initially worked on my truck would be the one to work on it again. I realize this isn't Reeve's fault but do not have confidence to return there for any service.
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The next day I noticed my power steering was acting up and found a leak in my high pressure power steering line. Whether is was normal wear and tear, caused by the hot caliper, or the mechanic; I don't know or care. However, it should have been very apparent when they changed the brakes! Because of that and the fact they never bled the brakes, I decided to take my truck somewhere else for that repair.
Two weeks later I called Reeve's asking about the missing hubcap. They said they would have to call me back. An hour or so later someone called saying I could pick up my missing hubcap at the Joplin Reeve's store. I stopped by there and they said they had 2 hubcaps for me (I was missing one before taking my truck to Reeve's). They went to put them on and noticed the replacements were chrome, while mine were a flat finish. I said I didn't care but they insisted on putting on chrome hubcaps on all my wheels and then gave me my two remaining flat hubcaps as spares. Joplin Reeve's was the only positive part of my experience.
Now the wheel bearing on the side with the seized caliper is going out. I will replace it myself because I don't want to take the chance the mechanic that initially worked on my truck would be the one to work on it again. I realize this isn't Reeve's fault but do not have confidence to return there for any service.