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R & M Automotive

Score moyen
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(310 Avis)
95
Écrire un avis

Détails du score

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
95
Score NPS ®

Détails de l'entreprise

À propos

Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years. Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years.

Catégories
Réparation automobile, Vidange, Vente et réparation de pneus
Contact
(540) 942-2355
Visiter le site web
Open
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
192 N Charlotte Ave Waynesboro, VA 22980-5047
Obtenir des directions

Affiliations

R & M Automotive's Avis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(310 Avis)
Écrire un avis
Avis récents
MG
MARIAN G.
Waynesboro, VA
2016 Honda Pilot
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2025
client vérifiéVérifié Client
10
Marian Grubb
Great company . The people are so friendly and helpful
JK
John k.
2004 Toyota 4Runner
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2025
client vérifiéVérifié Client
10
Saved hundreds with R and M
I hate taking my car to a mechanic. I feel extremely vulnerable when I do. I like being in control, and I don’t know much about cars. I can change the oil and change a tire, but that’s about it. I COULD do other work too, but it would take me weeks to make repairs that take a skilled mechanic minutes. When I have to bite the bullet to take my car in, I get extremely annoyed and anxious.
R and M have proven to me that they’re not there to simply take my money. They give me a fair price, and simply do what they have to do to get my car in better condition. This time I needed brakes and some welding repair on the frame. Other shops quoted me twice or three times what they charged. I’ve never felt more confident or comfortable with any other shop. I’m new to the area, and will never take my car anywhere else.
Thanks R and M for treating me like family. That’s literally how I felt. It felt like I was bringing my car to a family member, and they were simply charging me for the parts and some of their time. I’ll never go anywhere else.
R & M A. de R & M Automotive a répondu le 05/29/2025 11:30 AM

We appreciate you taking the time to share your experience! It sounds like you’ve found your automotive home, and we’re happy to be your go-to shop. We totally get that feeling of vulnerability when trusting someone with your ride; it's like sending your dog to the groomer and hoping they come back without an unintentional haircut. Haha- Not talking about Chevy's new hair do!
We pride ourselves on fair pricing and no-nonsense service – we’re here to help, not make a quick buck. It's great to know you left us feeling confident and cared for. Welcome to the family, and remember, we’re just a pit stop away whenever your car needs a little TLC!

R and M Automotive Thanks you!

RR
RICHARD R.
1989 Isuzu Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2025
client vérifiéVérifié Client
10
Our experience with R&M has been very positive not just as car owners but also as people.
R&M have taken great care of our cars and truck.
They are so considerate to us and they do everything to help us maintain our vehicles.
R & M A. de R & M Automotive a répondu le 05/27/2025 10:33 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team has been dedicated to taking care of your cars and truck. We strive to be as considerate as possible—If there's anything more we can do to help, just give us a shout. We're here for you!

R and M Automotive Thanks you!

MS
MARY S.
2017 Ford Focus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2025
client vérifiéVérifié Client
10
Wonderful!!!
I know that my work is done right. Very professional and nice to deal with them.
R & M A. de R & M Automotive a répondu le 05/27/2025 10:34 AM

We're glad to hear that you had a positive experience with us! It's important to know that you can trust your work is done right. Our team strives to be both professional and friendly, making sure every visit is a good one. Your satisfaction keeps our engine running smoothly!

R and M Automotive Thanks you!

SZ
gravatar
Sara Z.
2000 Not Specified
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Honest and Trustworthy
I recently took my car in for a check engine light issue. They were able to take a look same day and discovered a serious error a previous dealer-mechanic made. Thank goodness they caught it, and were able to fix the issue to prevent any engine failure. I spoke with the mechanic directly who gave me some additional guidance to keep my engine in good shape. Great folks, would highly recommend.
R & M A. de R & M Automotive a répondu le 05/27/2025 10:34 AM

We appreciate you sharing your experience with us! We're really glad to hear our team was able to swoop in and save the day from that previous mechanic's "oops" moment. It's a relief to know we caught that issue in time to keep your engine humming happily. And we love that you got some handy tips from our mechanic to keep everything running smoothly. Your recommendation means a lot to us, and we promise to keep delivering the same level of care and expertise. Your car will thank you!

R and M Automotive Thanks you!

RH
Reo H.
2014 Jeep Grand Cherokee
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2025
client vérifiéVérifié Client
10
Superior in every way
From the beginning they have been perfect. Caitlin treats you like family and the shop is very professional and caring as well. I am proud of each one of them. They all did an outstanding job. I am sincerely pleased with each process. Reo Hatfield
R & M A. de R & M Automotive a répondu le 05/05/2025 07:11 AM

We truly appreciate you taking the time to share your experience! We’re glad to hear that everything went smoothly and that you felt taken care of. We appreciate your business! 

Thank you!
R&M Automotive

R and M Automotive Thanks you!

LB
Lisa B.
2022 Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2025
client vérifiéVérifié Client
0
My car needed repair due to issues with the fuel pump
Wonderful service. Jeremy and his crew are very easy to work with!
R & M A. de R & M Automotive a répondu le 05/05/2025 07:12 AM

We're glad to hear that you had a great experience with Jeremy and the team! They do have a knack for making things run smoothly—almost like a well-oiled engine. We appreciate your feedback and look forward to keeping that momentum going!

R and M Automotive Thanks you!

JK
JUDY K.
Waynesboro, VA
2015 Honda CR-V
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2025
client vérifiéVérifié Client
10
Car Inspection
I have been a customer of R & M Automotive for over 35 years. The newest owners have continued with excellent service & at 84 yrs old, I appreciate someone I can trust.
I love Jeremy & Kaitlin!
R & M A. de R & M Automotive a répondu le 05/05/2025 07:13 AM

It's fantastic to hear that your experience with R & M Automotive has remained stellar after all these years! A 35-year relationship is no small feat—it's like a fine wine, getting better with age. We're glad to know you feel confident in our service, especially at 84. Trust is key, and we’re committed to keeping it strong. Here's to more years of reliable service and friendly faces like Jeremy and Kaitlin!

R and M Automotive Thanks you!

RL
RODNEY L.
Waynesboro, VA
2014 Toyota Sienna
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Great place for all car repairs and inspections !
R & M automotive repair is a friendly and a great place for car repairs and to also get your cars inspected.
R & M A. de R & M Automotive a répondu le 05/01/2025 07:03 AM

We really appreciate your feedback! It’s always nice to hear that our commitment to friendliness and quality repair work shines through. We aim to keep your vehicle running smoothly and make the experience enjoyable. If your car ever feels like it wants to have a chat, you know where to find us!

R and M Automotive Thanks you!

GA
GERALD A.
Waynesboro, VA
2018 Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/18/2025
client vérifiéVérifié Client
10
Oil change was quickly done for me
Oil change
R & M A. de R & M Automotive a répondu le 05/01/2025 07:02 AM

We appreciate you taking the time to share your experience with us! An oil change might not be the most glamorous service to discuss, but it definitely keeps your engine happy and running smoothly. If you ever need anything else, we're just a short drive away—ready to pamper your vehicle again!

R and M Automotive Thanks you!

JB
JOHN B.
LOVE, VA
1990 Chevrolet K3500 1 Ton 4WD - Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
Truck CV Boot
Work completed on time and very close to the estimated price.
R & M A. de R & M Automotive a répondu le 05/01/2025 07:02 AM

We're glad to hear that we hit the mark with both timing and pricing. It's always our goal to be as predictable as a well-tuned engine. We appreciate your feedback and look forward to keeping your vehicle running smoothly in the future.

R and M Automotive Thanks you!

BP
Beth P.
2005 Toyota Camry
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
The Best Place in Waynesboro for Vehicle Maintenance
I have used R&M to have new tires put on, brakes and pads replaced, my car's oil changed and to get a state vehicle inspection. I have been so impressed with the friendly and responsive staff, the knowledgeable and skilled technicians, and the overall quality of experience I received. This team has my trust and my business for all my future vehicle needs
R & M A. de R & M Automotive a répondu le 04/16/2025 09:57 AM

It's fantastic to hear that you’ve had such a great experience with us! Our Team loves to hear they have done an amazing job! Thank you for your continued business and we look forward to seeing you soon (: 

R and M Automotive Thanks you!

FJ
Frank J.
2018 Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
Automotive work
Excellent trustworthy
R & M A. de R & M Automotive a répondu le 04/16/2025 09:57 AM

We appreciate your feedback! It’s great to know that you found our service to be trustworthy. Building that kind of reputation is what we aim for—like a trusty old toolbox, always there when you need it! If you ever need anything else, we’re just a call away. Happy driving!

R and M Automotive Thanks you!

Client vérifié
Waynesboro, VA
2020 Dodge 2500HD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
10
Excellent service
I manage a small business in Waynesboro. One of our service trucks would not start yesterday morning. The team at R&M was quickly able to pick up my truck, diagnose the issue and repair it the same day. I am very pleased with their excellent service.
R & M A. de R & M Automotive a répondu le 04/03/2025 08:51 AM

We're glad we could get your truck back on the road and help keep your business running smoothly. Thank you for choosing us (: 

We appriate you as well!

R & M Automotive Thanks you!

DH
David H.
2014 Volkswagen Jetta Sedan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Great service
Friendly, efficient service. Explained the issue thoroughly and pricing was presented very well
R & M A. de R & M Automotive a répondu le 04/16/2025 09:59 AM

We appreciate the time you took to share your experience with us! It's great to hear that you found our service friendly and efficient—our team does their best to keep things running smoothly. We're all about transparency when it comes to pricing and explaining those pesky issues that pop up with vehicles. 

R and M Automotive Thanks you!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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