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R & M Automotive

Score moyen
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(318 Avis)
96
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
96
Score NPS ®

Détails de l'entreprise

À propos

Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years. Serving the Waynesboro and surrounding area for all of your automotive needs. Locally owned and operated for over 40 years.

Catégories
Réparation automobile, Vidange, Vente et réparation de pneus
Contact
(540) 942-2355

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
192 N Charlotte Ave Waynesboro, VA 22980-5047

Affiliations

NAPA
R & M Automotive's Avis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(318 Avis)

WP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2025
client vérifiéVérifié Client
10
All 4 moter mounts replaced
Probably the fastest repair I have ever had

DG
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2025
client vérifiéVérifié Client
10
Towing & car repair
Very reliable to get you the best deals that they possibly can. It’s almost like price comparison. I called to get my car from one place to their shop. It’s almost like they dropped everything to go and handle it. They’ve done work on my son‘s car and work with him. They are highly recommended and very good people. They will break it down for you before they do things other repair shops have told me that things have been on backorder. They dug and did research and found. What I needed I know they’ll do the same for everyone else thank y’all very much. I was waiting to hear you come this way Miss Julie.Aa we done
R & M A. de R & M Automotive a répondu le 06/20/2025 06:18 AM

We appreciate that you've taken the time to share your experience! Price comparisons in the automotive world can feel like a scavenger hunt, but we're here to make sure you find what you need without the stress. We're especially pleased that we could assist your son as well; we take our commitment to our customers seriously. Our team always strives to provide clear communication about any work needed—no surprises, just good old-fashioned service. Thanks for spreading the word about us; we'll do our best to keep up the good work for everyone!

R and M Automotive Thanks you!


Client vérifié
Waynesboro, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2025
client vérifiéVérifié Client
9
Professional service
Long-standing relationship with R&M. Courteous and knowledgeable professionals manage the front desk and do the repairs after a full explanation of what needs to be fixed.
R & M A. de R & M Automotive a répondu le 06/20/2025 06:18 AM

We're happy to hear about your long-standing relationship with us! Having courteous and knowledgeable professionals is like having a superhero team for your car—ready to save the day with detailed explanations and top-notch repairs. Your trust means the world to us, and we look forward to keeping your ride in tip-top shape!

R and M Automotive Thanks you!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2025
client vérifiéVérifié Client
10
Inspection and change of tires
Excellent service and attention.
R & M A. de R & M Automotive a répondu le 06/20/2025 06:15 AM

Thanks for choosing us for your automotive needs!

R and M Automotive Thanks you!


VG
VICTORIA G.
Waynesboro, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2025
client vérifiéVérifié Client
10
Calm in the chaos!
My car broke down on the way to work. I had chaos in my head trying to figure out the logistics. Without my car, I can not carry out my responsibilities. It was a relief to have had preciius good experiences with their shop, so I called for a tow. They were right on it. It did not take long for the truck to arrive. The driver was friendly and gave me a ride back to my house before taking it in. I was grateful they worked on it and I was able to pick it up by the end of the day.
R & M A. de R & M Automotive a répondu le 06/11/2025 09:56 AM

It sounds like you had quite the morning adventure! Car troubles can definitely throw a wrench into your day, but we’re glad to hear that our team was able to swoop in like a automotive superhero. The friendly tow truck driver and a quick turnaround—sounds like we managed to turn that chaos into calm! Your trust in our shop means a lot, and we’re pleased we could help you get back on the road so quickly. Just remember, we're always here for any future escapades!

R and M Automotive Thanks you!


KN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2025
client vérifiéVérifié Client
10
Fair and honest
Fair prices and honest and very friendly
R & M A. de R & M Automotive a répondu le 06/10/2025 12:43 PM

We appreciate you taking the time to share your experience! It’s great to hear that our fair prices and friendly service have made a positive impression on you. We believe that honesty should come as standard—like a well-tuned engine! Your support means a lot to our team as we strive to keep things running smoothly for all our customers.

R and M Automotive Thanks you!

R & M A. de R & M Automotive a répondu le 06/11/2025 06:31 AM

Thank you for taking the time to leave a review!

We apprciate you

R and M Automotive Thanks you!


TH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Good people that do Good work
Courteous people do good work never had a problem every time I needed something fixed it got fixed I wouldn't go anywhere else
R & M A. de R & M Automotive a répondu le 06/09/2025 06:04 AM

We appreciate you taking the time to share your experience with us. It's always a pleasure to hear that our team is making a positive impact with their courtesy and expertise.If you ever need anything in the future, we’re ready and waiting!

R and M Automotive Thanks you!


SW
Stephanie w.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2025
client vérifiéVérifié Client
10
Excellent service
We are new to Waynesboro and needed our car inspected for Va plates. R & M did a great job. There are honest and knowledgeable. We will now use them to service our Lexus and Volvo. Thanks.
R & M A. de R & M Automotive a répondu le 06/04/2025 09:45 AM

We are glad to hear you had a great experience with us! It's wonderful that you've found a trustworthy shop in Waynesboro. We appreciate your confidence in us to take care of your Lexus and Volvo - they’re in good hands! Here’s to many smooth rides ahead. Drive safe out there!

R and M Automotive Thanks you!


MG
MARIAN G.
Waynesboro, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2025
client vérifiéVérifié Client
10
Marian Grubb
Great company . The people are so friendly and helpful
R & M A. de R & M Automotive a répondu le 06/04/2025 09:45 AM

We appreciate your kind words! It sounds like our team was on their A-game, making sure you had a friendly and helpful experience. It's always our goal to create a welcoming atmosphere because, let's be honest, who wants to deal with grumpy mechanics? We're glad you felt right at home with us.

R and M Automotive Thanks you!


JK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2025
client vérifiéVérifié Client
10
Saved hundreds with R and M
I hate taking my car to a mechanic. I feel extremely vulnerable when I do. I like being in control, and I don’t know much about cars. I can change the oil and change a tire, but that’s about it. I COULD do other work too, but it would take me weeks to make repairs that take a skilled mechanic minutes. When I have to bite the bullet to take my car in, I get extremely annoyed and anxious.
R and M have proven to me that they’re not there to simply take my money. They give me a fair price, and simply do what they have to do to get my car in better condition. This time I needed brakes and some welding repair on the frame. Other shops quoted me twice or three times what they charged. I’ve never felt more confident or comfortable with any other shop. I’m new to the area, and will never take my car anywhere else.
Thanks R and M for treating me like family. That’s literally how I felt. It felt like I was bringing my car to a family member, and they were simply charging me for the parts and some of their time. I’ll never go anywhere else.
R & M A. de R & M Automotive a répondu le 05/29/2025 11:30 AM

We appreciate you taking the time to share your experience! It sounds like you’ve found your automotive home, and we’re happy to be your go-to shop. We totally get that feeling of vulnerability when trusting someone with your ride; it's like sending your dog to the groomer and hoping they come back without an unintentional haircut. Haha- Not talking about Chevy's new hair do!
We pride ourselves on fair pricing and no-nonsense service – we’re here to help, not make a quick buck. It's great to know you left us feeling confident and cared for. Welcome to the family, and remember, we’re just a pit stop away whenever your car needs a little TLC!

R and M Automotive Thanks you!


RR
RICHARD R.
1989 Isuzu Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2025
client vérifiéVérifié Client
10
Our experience with R&M has been very positive not just as car owners but also as people.
R&M have taken great care of our cars and truck.
They are so considerate to us and they do everything to help us maintain our vehicles.
R & M A. de R & M Automotive a répondu le 05/27/2025 10:33 AM

We appreciate you taking the time to share your experience with us. It’s great to hear that our team has been dedicated to taking care of your cars and truck. We strive to be as considerate as possible—If there's anything more we can do to help, just give us a shout. We're here for you!

R and M Automotive Thanks you!


MS
MARY S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2025
client vérifiéVérifié Client
10
Wonderful!!!
I know that my work is done right. Very professional and nice to deal with them.
R & M A. de R & M Automotive a répondu le 05/27/2025 10:34 AM

We're glad to hear that you had a positive experience with us! It's important to know that you can trust your work is done right. Our team strives to be both professional and friendly, making sure every visit is a good one. Your satisfaction keeps our engine running smoothly!

R and M Automotive Thanks you!


SZ
gravatar
Sara Z.
2000 Not Specified
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2025
client vérifiéVérifié Client
10
Honest and Trustworthy
I recently took my car in for a check engine light issue. They were able to take a look same day and discovered a serious error a previous dealer-mechanic made. Thank goodness they caught it, and were able to fix the issue to prevent any engine failure. I spoke with the mechanic directly who gave me some additional guidance to keep my engine in good shape. Great folks, would highly recommend.
R & M A. de R & M Automotive a répondu le 05/27/2025 10:34 AM

We appreciate you sharing your experience with us! We're really glad to hear our team was able to swoop in and save the day from that previous mechanic's "oops" moment. It's a relief to know we caught that issue in time to keep your engine humming happily. And we love that you got some handy tips from our mechanic to keep everything running smoothly. Your recommendation means a lot to us, and we promise to keep delivering the same level of care and expertise. Your car will thank you!

R and M Automotive Thanks you!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2025
client vérifiéVérifié Client
10
Superior in every way
From the beginning they have been perfect. Caitlin treats you like family and the shop is very professional and caring as well. I am proud of each one of them. They all did an outstanding job. I am sincerely pleased with each process. Reo Hatfield
R & M A. de R & M Automotive a répondu le 05/05/2025 07:11 AM

We truly appreciate you taking the time to share your experience! We’re glad to hear that everything went smoothly and that you felt taken care of. We appreciate your business! 

Thank you!
R&M Automotive

R and M Automotive Thanks you!


LB
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2025
client vérifiéVérifié Client
0
My car needed repair due to issues with the fuel pump
Wonderful service. Jeremy and his crew are very easy to work with!
R & M A. de R & M Automotive a répondu le 05/05/2025 07:12 AM

We're glad to hear that you had a great experience with Jeremy and the team! They do have a knack for making things run smoothly—almost like a well-oiled engine. We appreciate your feedback and look forward to keeping that momentum going!

R and M Automotive Thanks you!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.