Worst experience I have ever had with an auto collision repair company.
1. Repair time was estimated at 4 days. They had my car for 25 days.
2. On day 5 I called and inquired on the status, was told the body work was complete and it would be going to paint on Monday (this was Friday).
3. Went by the shop on Sunday, it was still in the parking lot, no work had been performed. So in summary, they told me the body work was finished but had not touched the car yet.
4. Day 11 I called on status and was told they had submitted a supplemental to the insurance company and had just received approval that morning, and it was now going to paint, its a three step process. I contacted the insurance company and the insurance company was unaware of any supplemental request.
5. I let them know the insurance company was unaware, after about an hour they ammended their previous and said they had not received approval from the insurance company because the insurance company gave them the wrong email address.
6. Insurance company immediately contacted them, approved the supplement and issued payment in their system. This would generate a check.
Note: The damage to the vehicle was so slight, when standing back from the vehicle you couldnt tell it needed repair.
7. Day 18 vehicle repair complete.
8. Day 19 checks have not arrived yet, shop will not accept screen shot of processed payments so the insurance company issues the two payments electronically.
9. Day 22 shop figures out how to accept 1 of the 2 digital payments.
10. Day 25 shop figures out how to accept the second payment and releases the car.
In summary
They are not honest about the process so they are likely not honest about the cost and repair or anything else. I will never use this company again and warn every one I know not to use this company.
Excellent service and repair quality. Manager took a genuine interest in my situation and advised me on the best way to proceed. This reduced time spent in repair and ensured quality work done
Please look at reviews of facility before taking your vehicle
Repair was dragged out almost a month and a half for an estimated 4 day repair. I had to come out of pocket for rental due to duration of repair. Getting a hold of someone that knows details about the status of your vehicle other than their generic text notifications felt almost impossible. Poor handling and storage of vehicle as I noticed minor cosmetic damage on vehicle. Do not recommend!
Initial estimated time it would take to get repairs done was shorter and was able to get my vehicle back. Job done was excellent. Would definitely recommend again.
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Vérifié Client
1. Repair time was estimated at 4 days. They had my car for 25 days.
2. On day 5 I called and inquired on the status, was told the body work was complete and it would be going to paint on Monday (this was Friday).
3. Went by the shop on Sunday, it was still in the parking lot, no work had been performed. So in summary, they told me the body work was finished but had not touched the car yet.
4. Day 11 I called on status and was told they had submitted a supplemental to the insurance company and had just received approval that morning, and it was now going to paint, its a three step process. I contacted the insurance company and the insurance company was unaware of any supplemental request.
5. I let them know the insurance company was unaware, after about an hour they ammended their previous and said they had not received approval from the insurance company because the insurance company gave them the wrong email address.
6. Insurance company immediately contacted them, approved the supplement and issued payment in their system. This would generate a check.
Note: The damage to the vehicle was so slight, when standing back from the vehicle you couldnt tell it needed repair.
7. Day 18 vehicle repair complete.
8. Day 19 checks have not arrived yet, shop will not accept screen shot of processed payments so the insurance company issues the two payments electronically.
9. Day 22 shop figures out how to accept 1 of the 2 digital payments.
10. Day 25 shop figures out how to accept the second payment and releases the car.
In summary
They are not honest about the process so they are likely not honest about the cost and repair or anything else. I will never use this company again and warn every one I know not to use this company.